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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly but this place was awful, counter in room was bowed like there had been water damage. Shower curtain was gross, lamps didn’t have light bulbs, no utensils in room, when I asked for them they weren’t sure if they had any. Curtains were ripped. No shampoo/conditioner/body wash. They told me to use the shuttle at embassy sweets to go to the airport and the driver wouldn’t let me on unless I paid him. Hallway was wet and had fans blowing all around.
Business response:
Dear Brent, Thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay. It’s concerning that you experienced problems with the room and amenities, as well as the airport shuttle service. We will address these concerns with our team to ensure they are resolved. We appreciate your input and hope to have the chance to provide a better experience in the future. Sincerely,Hotel Management
Cheap for a reason The whole hotel was a mess. Water damage, garbage in the halls, and worst of all cockroaches in my room. It's cheap for a reason.
Business response:
Dear Sean, We deeply regret the issues you encountered during your stay and apologize for the water damage, garbage, and pests you experienced. This is far from our standard, and we are taking immediate action to address these problems. Your feedback is crucial for our improvement, and we are committed to making significant changes. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Very horrible experience
Business response:
Dear Bhanuprathap, Thank you for your feedback. We’re truly sorry to hear about your negative experience and regret that we did not meet your expectations. We take such concerns seriously and will address them with our team to improve our services. We hope to have the opportunity to make things right in your future stay.Sincerely,Hotel Management
Roaches everywhere. TVs were broken or damaged. Loud fans in the hallways with cords everywhere
Business response:
Dear Shawn, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. The presence of pests and malfunctioning TVs are unacceptable, and we are addressing these problems to get them fixed. Additionally, we will ensure that maintenance equipment does not disrupt our guests. Your comments are invaluable in helping us improve our services. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
Habías cucarachas en la habitación y el baño, de todos los tamaños. Fue asqueroso, caminaban encima de la ropa.
Business response:
Dear Yenybel, Thank you for bringing this matter to our attention. We sincerely apologize for the unsatisfactory condition of your room and the presence of cockroaches. This does not reflect our standards, and we understand how distressing this must have been. Please be assured that we are taking immediate steps to address this issue with our pest control team. Your feedback is valuable in helping us improve our services. We appreciate your patience and hope to provide you with a more pleasant stay in the future.Sincerely,Ho... read more
Meh The low price is indicative of what’s coming. Let’s just say you get what you pay for.
Terrible service I had no room available! Had to sleep on a bench in airport lobby.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the unfortunate experience you had with your reservation. It is never our intention for such situations to occur, and we deeply regret the inconvenience you faced. We are committed to addressing this with our staff and ensuring this does not happen again. Your feedback is valuable in helping us improve our services, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.