This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't plan to use this hotel again
Business response:
Dear Avery, Thank you for choosing us and sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we are addressing the issues you encountered to improve our services. We regret that we couldn’t meet your needs this time and hope you might reconsider staying with us in the future.Sincerely,Hotel Management
Stay ANYWHERE but here.. literally. Roach city Smelled disgusting, roaches and other bugs everywhere in all 3 rooms booked, had to check out of 2 rooms early because of roaches on BED!!!… mold on curtains, stains on pillows, siding fell off of wall onto bed & we were told they were overbooked so there was nothing they could do. Also, loud fans drying something maybe water on floors?? There were buckets catching the rain inside too. People outside lingering, smoking and yelling. Other than that front desk staff was nice thoug... read more
Business response:
Dear Guest, We deeply apologize for the issues you encountered during your stay. Your experience with cleanliness, pest problems, and overall condition is concerning and not reflective of our standards. We are addressing these issues urgently to prevent future occurrences. Thank you for noting our front desk staff; we will use your feedback to improve our services and hope to provide a better experience in the future.Sincerely,Hotel Management
Property was dirty, needs to be upgraded. Very old furniture as well as the building itself. One night stay from out of town. Will never do it again. It has great ratings on Google, they are lies. Very disappointed!
Business response:
Dear Letitia, We apologize for the disappointment you experienced with the cleanliness and condition of the property. Your feedback regarding the need for upgrades and maintenance is valuable, and we are addressing these concerns to improve our standards. We regret that your stay did not meet your expectations and appreciate you bringing these issues to our attention. We hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Horrible hotel The place was not well kept at all. The roof was leaking in places and multiple large fans were in place to help with the mildew and moldy smell coming from the entire place. As soon as we entered our room we saw a roach on the wall and the “fresh” sheets were extremely stained. The furniture was also very beaten up with our dresser missing an entire drawer. The tv also was useless as they could no provide a remote for the three night we were there. The front desk was also absent 70% of the time wish no time f... read more
Business response:
Dear Jasmine, We sincerely apologize for the issues you faced during your stay. The problems you described, including the condition of the room, cleanliness, and staff availability, are unacceptable and do not reflect our standards. We are addressing these concerns with urgency to improve our facilities and service. We understand your frustration and appreciate your feedback, as it helps us make necessary improvements. We hope you will consider giving us another chance in the future, as we are committed to providing a better... read more
0 STARS Immediately when i checked in and went to my room roaches began to crawl out from under the bed and behind pictures frames . the shower had so much hair in it like someone had a barber shop in the there .
Business response:
Dear Jamilah, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition of your room. This does not reflect our standards, and we take such matters very seriously. We will address them with our housekeeping and maintenance teams for immediate action. We are committed to providing our guests with a clean and comfortable environment and will ensure corrective measures are taken. We hope you might consider staying with us again, allowing us to offer you a much-improved experience.Sincer... read more
May be used as a shelter not proper for someone looking for a nice hotel I’m sorry
Business response:
Dear Melissa, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our goal is to provide a comfortable stay for all our guests, and we regret not upholding that standard. We appreciate your feedback as we strive to improve, and we hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Will not stay here again. The hotel utilizes one iPad to check into their several hundred room hotel and the process has multiple steps that takes the check in person 7-8 minutes per person to check them in. We waited forty minutes to get checked in. The roof was leaking and the floor was wet so they were utilizing large fans that were loudly blowing while we all stood in line. Once we got our room, there was a giant hole in the wall where the water shut off is and the window opened all of the way up without a safety or a sc... read more
Business response:
Dear Cody, Thank you for sharing your experience. We are truly sorry to hear about the cleanliness issues and security concerns you encountered. Your feedback is essential, and we are addressing these matters with our team to ensure improvements. We also apologize for any inconvenience regarding your deposit and receipt. Please get in touch with us directly so we can resolve this issue and restore your trust in our services.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.