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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didnt let me check in as they were "overbooked" refused to refund me and threatened to call the police when I insisted on a resolution
Business response:
Dear Ben, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I felt very unsafe and left immediately
Business response:
Dear Kaitlyn, We are deeply sorry to hear about your experience and understand how unsettling it must have been. Ensuring the safety and comfort of our guests is a top priority, and we regret that we fell short in your case. We are investigating this matter thoroughly to address any concerns and prevent future issues. Your feedback is crucial, and we hope you will consider reaching out directly so we can better understand and resolve your concerns. We would welcome another opportunity to provide a more secure and comfortable... read more
Room floor filthy. Door open. The check in staff Nikki and Derrick were great. Unfortunately, the room floor was filthy and the door wasn’t locked when I went to the room. I did not feel safe to stay here and checked out. The front desk would not return my deposit and would not give me a paper receipt showing I checked out.
Business response:
Dear Holly, Thank you for sharing your experience. We are truly sorry to hear about the cleanliness issues and security concerns you encountered. Your feedback is essential, and we are addressing these matters with our team to ensure improvements. We also apologize for any inconvenience regarding your deposit and receipt. Please get in touch with us directly so we can resolve this issue and restore your trust in our services.Sincerely,Hotel Management
Nothing good to say about this place. No love and care goes into it. Dirty lobby, hallways, and rooms. I had 3 roaches in my room and the sink and tub was clogged. Also there was hair on the floor and on the sink from the person that stayed in that room before me. Will never be back. I think the place needs to be tore down and built back up from scratch. Horrible
Business response:
Dear Shanique, Thank you for your feedback. We are deeply sorry to hear about the cleanliness issues and pest concerns you experienced. This is far from the standard we strive to maintain. Please be assured that we are addressing these issues with our team to ensure immediate improvements. We understand your frustration and appreciate you bringing these matters to our attention. Your experience is important to us, and we hope you might consider giving us another chance in the future to provide a cleaner and more comfortable ... read more
Place need better maintenance.
Business response:
Dear Shanise, We apologize for the maintenance issues you encountered during your stay. Your feedback is important to us, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your comments and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bad service I booked a reservation payed for it and as soon as i arrived it was canceled.
Business response:
Dear Ramiro, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Please don’t stay… Very unsafe. I went back to the Airport and slept there. 7/19/24
Business response:
Dear Susan, Thank you for your feedback. We deeply regret that you felt unsafe during your stay. The safety and comfort of our guests are our top priorities, and we take your concerns very seriously. We are reviewing our security measures to ensure a safe environment for all guests. We apologize for the inconvenience you experienced and hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
All room smells smoke
Business response:
Dear Lay, Thank you for your feedback. We apologize for the unpleasant odor in your room. This is unacceptable, and we are addressing this issue to ensure our rooms meet the highest standards of cleanliness and comfort. Your comments are valuable, and we hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.