Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Selim, Thank you for sharing your feedback. We sincerely apologize for the presence of cockroaches in your room. This is unacceptable and does not reflect the standard we strive to uphold. We are taking immediate steps to address this issue with our pest control team to ensure it is resolved promptly. Your experience is important to us, and we appreciate you bringing this to our attention. We hope you will consider staying with us again, where we aim to provide a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear Tiarah, We are deeply sorry to hear about your experience. The presence of pests and a lack of cleanliness are unacceptable, and we take such matters very seriously. Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We are conducting a thorough investigation and implementing immediate measures to address these issues with our team. Your feedback is crucial in helping us improve. We hope you might consider giving us another chance to provide a much better experience in the future... read more

Business response:

Dear Erica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Simon, We are deeply sorry to hear about your experience. We aim to provide the best experience for every guest, so we are sorry to hear that your stay did not meet expectations. Your satisfaction is important, and we hope to have the opportunity to address any issues and provide a better experience in the future.Sincerely,hotel Management 

Business response:

Dear Anonymous, Thank you for taking the time to review our hotel. Your comments regarding the kitchen utensils and maintenance issues are concerning, and we sincerely apologize for any inconvenience caused. Please know that your feedback will be shared with our team for immediate attention. We strive to provide a comfortable experience for all our guests and regret that we fell short during your visit. We hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management 

Business response:

Dear Tunyonnoh, Thank you for your valuable feedback. We appreciate your kind words about our customer service and our location. We always want our guests to have a gratifying experience in every aspect, which is why it was disappointing to read that the bed in your room was not very comfortable. We know this was an inconvenience, and we hope you were still able to get a restful night's sleep. We will look into this; thank you for letting us know. We appreciate your understanding and hope you will choose to stay with us agai... read more

Business response:

Dear Tan, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management