Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Rafael, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Gary, We deeply regret that your recent stay did not meet your expectations. Your experience certainly does not reflect the high standards of service we aim to provide. We apologize for any inconvenience or frustration caused by our service delivery. Please know that we take your feedback seriously and are actively working to improve our operations and guest interactions. We hope you will consider giving us another chance to provide you with a more positive experience that reflects the true spirit of hospitality we stri... read more

Business response:

Dear Kevin, We sincerely apologize for the inconvenience you experienced due to your Expedia reservation being overbooked. This situation falls short of our commitment to providing seamless service for our guests. Please accept our apologies for any frustration or inconvenience caused by this oversight. We understand the importance of honoring reservations and regret that we could not accommodate you as planned. Your feedback is valuable to us, and we will review our booking processes to prevent similar issues in the future.... read more

Business response:

Dear Tyisha, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management