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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I’ve ever stayed at. Everything was broken. Didn’t have amenities it said it had. Staff was rude. Room was so dirty and everything was broken do not stay here.
Business response:
Dear David, We regret any disappointment you may have encountered during your stay. Delivering exceptional customer service to all our guests is paramount and a source of pride. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future.Sincerely,Hotel Management
Nothing was good. It smelled like weed in the foyer. Major food smells in the hallway from people cooking in their rooms. Musty in the room itself. Top of fridge had at least 10 room cards and 1/8" of dust. I'm 5'8" and saw this at eye level. Nothing I looked for. Furniture was busted, missing silverware drawer, telephone cord missing from phone and remote was missing cover and didn't work. The bed seemed old and only had like a sheet that imitated a bedcover. However, it was comfortable enough to sleep. I do not recommend. ... read more
Business response:
Dear Barry, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your comments regarding the cleanliness, odors, and room conditions are deeply concerning and not reflective of our standards. We understand the frustration these problems caused and appreciate you bringing them to our attention. Rest assured, we are taking immediate steps to address these issues with our team to prevent future occurrences. Your comfort and satisfaction are our top priorities, and we hope to provi... read more
Rooms were oversold
Business response:
Dear Terrell, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to have to welcome you back in the future.Sincerely,Hotel Management
I showed up to check-in, only to be told they had no room for me because they were overbooked. Charged my credit card for a no-show after they turned me away Very unprofessional.
Business response:
Dear Maxwell Carlos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Needs some work Felt bad for front desk agent. Hotel was overbooked. Some rooms were not cleaned and ready to be occupied. Guest were very unhappy. My room was clean enough to stay in after traveling 3hours in bad weather. To tired to find abothe hotel. Rooms need some deep cleaning, paint refresh. AC had a musty smell to it. Bathroom has cigarette burns at the sink. Toilet seat was loose. No Ice machine in the entire hotel. Definitely wouldnt stay here again.
Business response:
Dear Ron, We apologize for the inconvenience you experienced during your recent stay. Overbooking and rooms not being ready are not indicative of our usual standards, and we regret any frustration caused. We appreciate your understanding regarding the cleanliness issues and maintenance concerns you mentioned. Please note that all our rooms are equipped with full-size refrigerators for your convenience. We are actively addressing these issues, including deep cleaning, paint touch-ups, and maintenance of our facilities to enha... read more
Overbooked hotel - no room even with a reservation booked my hotel, the reservation confirmation sent me to another hotel. The people at the front desk at that hotel said it happens all the time. They were nice enough to call Extended Stay to confirm my reservation before I made the journey. Extended Stay confirmed they were overbooked, even though they had my reservation, and did not have a room for me. So at midnight, after a long day of travel, and with a 7am flight the next morning, I had to book a new hotel. The extra f... read more
Business response:
Dear Kate, We sincerely apologize for the frustration and inconvenience you experienced with your reservation at our hotel. We understand the added stress of having to find alternative accommodations late at night, and we regret any inconvenience caused. Your experience does not reflect our service standards, and we are reviewing our procedures to prevent such occurrences in the future. We apologize for any delay or confusion in processing the refund. We appreciate your patience and have taken steps to ensure that such issue... read more
Stealing people's money so never pay online for a I payed for a room online when I get to the hotel I was told there wasn't any rooms I would like my money back thank you
Business response:
Dear Jonathan, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visi... read more
The reservation didn't exist. They said i should come after you for cost but i am so hopeless of anyone ever dping the right thing. Try not to strand desperate airline passengers again? I slept at airport. Probably it for me qnd expedia
Business response:
Dear Johanna, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.