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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean facility with filthy matress I did NOT stay at this hotel. I checked in and out the same day. This place is unclean, filthy mattress, scratched up furniture with missing knobs, layers of dirt behind the night table and dirty walls. The pictures used for their web page is not an accurate depiction of their facilities. The hallways had debris on the floor and needed to be vacuumed. I plan to will work with Hotels.com to obtain a full credit for this booking. You should remove it as an option until this establishment is... read more
Business response:
Dear Darline, We deeply regret the experience you described and apologize for the condition of the room and facilities. Your feedback is invaluable, and we are taking immediate steps to share these issues with our housekeeping and maintenance teams. Ensuring a clean and comfortable environment for our guests is our top priority. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management
Dilapidated room.. Room was dilapidated.. furniture was dingy and banged up. Wreaked of cigarette smoking though I had booked a non-smoking room.
Business response:
Dear Michael, We sincerely apologize for the condition of your room during your stay. It is disheartening to hear about the dilapidated furniture and the cigarette smell in what should have been a non-smoking room. Your feedback is invaluable, and we will address these issues with our housekeeping and maintenance teams immediately. We hope to provide you with a more pleasant stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Terrible, fatal y muy peligroso
Business response:
Dear Humberto, Thank you for your feedback. We are deeply concerned about your experience and sincerely apologize for any distress caused. Your safety and satisfaction are our top priorities, and we take your comments very seriously. Your feedback will help us improve in the areas we are lacking, and we would appreciate it if we had more details so we could address your concerns promptly. We hope to have another chance to provide you with a better experience.Sincerely,Hotel Management
I did not end up staying. I checked in around 10:45PM and left before 11:00PM. I did not read the reviews, which was my fault. The entire facility was sticky and messy. My bathroom smelled like a porta-potty. I will be calling 6.21.24 to request a refund. I took pictures and talked to management.
Business response:
Dear Sarah, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I literally couldn't sleep the entire night because it was so cold
Business response:
DearJonathan, We sincerely apologize for the discomfort you experienced due to the cold temperature in your room. Your comfort is our priority, and we regret that we fell short during your stay. We are addressing this issue to ensure all guests' heating systems function properly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a more comfortable experience.Sincerely,Hotel Management
The room look like it was a 2nd hand place the further was broken and some of the lights didn't work i will never come here again the place smelled like weed and the hallways was dark and i truly think some people are living there to
Business response:
Dear Margarita, We sincerely apologize for the condition of your room and the unpleasant experiences you encountered during your stay. The broken furniture, non-functioning lights, and unpleasant odors are unacceptable and do not reflect our standards. We are addressing these issues with our maintenance and housekeeping teams to prevent them from happening again. Your feedback is invaluable, and we are committed to improving our facilities and services. We hope you will reconsider and give us another opportunity to provide y... read more
Worst stay don't bother The staff was not friendly.The room was dirty.I didn't even bother to go to breakfast.Yes period there was a item left from the previous gust. One of the drawers were broken, the refrigerator was dirty. The furniture was all worn out and scratched up.My room was three twenty two I advise someone to go in there in deep clean. Not only that, but it's a $100.Security deposi was not happy about that.
Business response:
Dear Ashley, We apologize sincerely for the disappointing experience you had during your stay. It is unacceptable that our staff did not provide the friendly service we strive for, and we regret the cleanliness issues and maintenance concerns you encountered in your room. Your feedback regarding the broken drawer, dirty refrigerator, and worn-out furniture is concerning, and we are addressing these issues with our housekeeping and maintenance teams to ensure thorough cleaning and repairs are conducted promptly. Please know t... read more
Showed up and they told me they oversold the hotel at 11:30 at night. Took me 3-4 hours to find and get to another hotel. They didn’t care in the slightest. Just shrugged his shoulders and said sorry.
Business response:
Dear Sean, We sincerely apologize for the inconvenience and frustration you experienced due to our oversold situation. This does not reflect our usual service standards, and we understand how this impacted your travel plans. We regret that our response at the time did not meet your expectations, and we apologize for any lack of empathy conveyed. Please know that we take your feedback seriously and are reviewing our procedures to prevent similar occurrences in the future. We value your patronage and hope you will give us anot... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.