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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not even locked and secure when we walked up to it. The deadbolt was holding the door open when we arrived. As soon as we stepped in, the smell of musty cigarettes was aggressively pungent. We immediately left the room and notified the front desk. She informed us there were not any other rooms she could move us to. We decided not to stay due to deceitful marketing and an unhygienic room and left the premises. We will be contacting Expedia about a full refund due to this experience.
Business response:
Dear Barbara, Thank you for sharing your feedback. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
DO NOT STAY HERE!! ABSOLUTELY DISGUSTING HOTEL!! The staff was rude, the place was dirty!
Business response:
Dear Guest, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we are sorry if we did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
This is one of the worst places I ever stayed. Cockroach that’s all I’m going to say and no shuttle to the airport. We walked in and there were garbage cans catching water dripping from ceiling. We will not be going back.
Business response:
Dear Lisa, We deeply regret the issues you encountered during your stay. The presence of pests and the maintenance problems you described are unacceptable, and we sincerely apologize for any discomfort and inconvenience caused. Your experience does not reflect our standards, and we are taking immediate steps to address these concerns. Additionally, we apologize for the lack of shuttle service to the airport. Your feedback is invaluable as we strive to improve our services and facilities. We hope you reconsider and give us an... read more
Very out dated Smelled like smoke in lobby
Business response:
Dear Anita, We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the outdated facilities and the smell of smoke in the lobby. Your feedback is important to us, and we are taking steps to address these matters promptly. We are committed to providing a clean and comfortable environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel management
There was a leak in the lobby and and it was dirty
Business response:
Dear Rosa, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the leak and any cleanliness issues you encountered in our lobby. Ensuring a clean and well-maintained environment is our priority, and we are addressing these issues promptly. Your feedback helps us improve our service, and we appreciate your understanding. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
I want my money back
Business response:
Dear Joseph, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel management
Water dripping from the lobby ceiling, bed was hard as a board, huge burns on bathroom sink. Overall just an unclean place. No airport shuttle
Business response:
Dear Lamar, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Water dripping from the lobby ceiling, a hard bed, and burns on the bathroom sink are unacceptable, and we are addressing these issues promptly to ensure a much-improved experience for all our guests. Cleanliness and maintenance are top priorities, and we regret any lapses in our standards. Additionally, we apologize for the lack of an airport shuttle service. Your feedback is invaluable, and we appreciate you bringing t... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.