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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only plus was the receptionist was nice. The hallway leading to our room and stairwell smelled like rotting garbage. When we got to our room it reeked of stale cigarette smoke. We pulled the one night stand away from the wall to see if the lamp that wasn’t working needed to be plugged in, there was an old cigarette box, plastic fork and cigarette ash everywhere. The difference in carpet color under the nightstand and everywhere else was gross. The floor in the kitchen was sticky. The counters hadn’t been wiped. The bathr... read more
Business response:
Dear Rachel, Thank you for sharing your detailed feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. This is far from the standard we aim to provide, and we regret that your experience was so disappointing. Your comments will be addressed with our housekeeping and maintenance teams to ensure immediate improvements. We appreciate your patience and hope you will consider giving us another opportunity to offer you a much better experience in the future.Sincerely,Hotel Management
Stinky.
Business response:
Dear Scott, We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. We are sorry if the hotel scent was overwhelming and it impacted your overall stay with us. Feedback like yours is instrumental in this process, offering us insight into certain areas. Thank you for sharing your feedback; we hope you will return and stay with us again soon f... read more
Ceiling leaking from black sludge backing up a tub. Incredibly outdated. Sketchy residents (hookers). Gross hallways. Our rooms door was unlocked and wide open when we arrived. Cancelled our stay here, thats how bad it was.
Business response:
Dear Tyler, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with the bathroom. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your ... read more
Stayed for 2 weeks. Air conditioner was broken in my room, clogged drains and the lamps and dresser was broken. They say breakfast included, but they never had any. Only 4 days out of the 14 days I was there did they offer any breakfast. Also, the fire alarm went off one day for HOURS starting at 9:30am, it was so loud we had to leave for the day because we couldn’t take the sound. Stay somewhere else!
Business response:
Dear Joy, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
It fulfilled the need of a bed for our early flight. If I had to do it again though, I would opt for the up charge and stay at the Hilton next door.
Business response:
Dear Dakota, Thank you for your feedback. We are glad that our accommodation met your basic needs for your early flight. However, we apologize for not exceeding your expectations during your stay. Your comfort is important to us, and we regret that you felt another option might have been preferable. We are continually working to improve our services and hope you'll consider giving us another opportunity to provide you with a better experience in the future. Safe travels and thank you for staying with us.Sincerely,Hotel Manag... read more
3 drawers were missing drawer faces, counters and mattress stained, found a cockroach in my room (alive). I have never stayed in a hotel in such awful condition. I have a video if anyone is intersted. It was gross.
Business response:
DearJason, We sincerely apologize for the unsatisfactory condition of your room. This does not meet the standards of cleanliness and comfort we strive to uphold. We take reports of pests very seriously and will address this immediately. Your feedback is invaluable, and we will use it to improve our services. We understand your disappointment and hope you might consider giving us another chance to provide you with a more pleasant experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel M... read more
I reserved room and paid for but when I got there I can’t check in the staff say we don’t have a empty room
Business response:
Dear Hashmat, We sincerely apologize for the inconvenience you faced upon arrival. It is unacceptable that you were unable to check in despite having a reservation. We understand how frustrating this situation must have been and regret the stress it caused. Our team is committed to improving our booking process to ensure this does not happen again. We appreciate your feedback as it helps us enhance our services. Please reach out to us directly if you need further assistance. We hope you will give us another opportunity to pr... read more
We arrived and it was sold out .
Business response:
DearYeira, We sincerely apologize for the inconvenience you experienced upon arrival. We understand the frustration of arriving to find that the hotel was sold out. This falls short of the level of service we aim to provide. We will review our booking procedures to prevent such occurrences in the future. Your feedback is valuable, and we hope you might consider giving us another chance to provide you with a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
When I tried to check in, they had no record of my reservation. I had to scramble around to find another hotel
Business response:
Dear Andrea, We sincerely apologize for the inconvenience you experienced with your reservation. It is disheartening to hear that we couldn't locate your booking upon your arrival, causing you undue stress. We understand the frustration this must have caused and apologize for the inconvenience. We will investigate this matter further to prevent similar occurrences in the future. Your feedback is invaluable, and we hope you might consider giving us another chance to provide you with a better experience. Thank you for bringing... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.