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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
Business response:
Dear Tammie, We are deeply sorry that your experience with us was unsatisfactory. Your feedback is very important, and we regret not meeting your expectations. Our aim is to provide an exceptional experience for every guest, and we regret failing to keep up with the standard we aim to deliver. We will address your feedback and work to improve our services. We hope you will give us another chance to offer you a better experience in the future.SincerelyHotel Management
Reserved room at last minute via Expedia because of canceled flight. Immediately after booking we Took taxi from airport. Arrived and water dripping from ceiling in the lobby. After waiting to talk to the single staff person present she tells us they are overbooked and don’t have the room. She says there are a few rooms that are not reported as cleaned. She goes to check them and returns to say they are not clean. She offers a room with 1 queen when we need sleep 3. She has no cot or anything. We accept the room. However it ... read more
Business response:
Dear Drew, Thank you for sharing your experience. Your feedback is critical to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.SincerelyHotel Management
I paid to reserve a room on orbitz. They overbooked the hotel and did not have a room for me and would not give me a refund, saying Orbitz would need to give a refund. I will NEVER stay at this place again. If I do not get a refund from Orbitz, I will not use Orbitz again and I will take both Orbitz and Extended Stay America to small claims court.
Business response:
Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I reserve my room and paid week Advance online and when I got there, they told me that they gave away my room and now they have to find me another room. This room was not clean and all the furnitures was broken. If I didn’t have to stay for that one night I would have left, and get my refund back. Very disappointed and unsatisfied!😡
Business response:
Dear Sophia, We sincerely apologize for the inconvenience you experienced upon arrival. Although what you experienced is not what we wanted, unexpected situations or extended stays may have prevented us from giving you the room you booked, and we apologize for any inconvenience caused. We understand your disappointment and frustration. Please know that we are actively addressing this issue with our reservation and housekeeping teams to prevent such occurrences in the future. Your feedback is invaluable, and we are committed ... read more
The room was dusty, dirty, and smelled like dog. There was hair all over the floor in the bathroom and one of the towels looked like someone had wiped their lips with lipstick.I also found dog food on the floor in the bathroom. The microwave did not have the glass turntable, and the hotel did not have the advertised grab and go breakfasts during my stay. I ended up switching rooms but it was a horrible stay. I have pictures..
Business response:
Dear Elijah, Please accept our apologies for the disappointing experience you had during your stay. Your feedback is concerning, and we sincerely apologize for the cleanliness issues and lack of amenities you encountered. This falls far below the standards we strive to uphold, and we understand the impact this had on your stay. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure that such incidents are not repeated. Please know that your comfort and satisfaction... read more
When my husband and i arrived there was several people standing in front of the doors. The doors were not working right we had to push our way through the doors. Some guy followed us in and started a loud conversion circled around the little check in area than back out the front doors. Very sketchy area around this hotel. You have to pay a 100.00 deposit that is refundable in about 3-5 days. That was ridiculous. They wanted me to pay them an extra deposit for the hotel room?? That i was unaware of. Refused to pay for that ro... read more
Business response:
Dear Diane, We're truly sorry for the inconvenience and discomfort you experienced during your stay. Your safety and peace of mind are our top priorities, and we regret that we fell short of providing you with the experience you deserved. We appreciate your feedback and take it seriously as we strive to improve our services and facilities. Moreover, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused by this process. We are sorry that this issue compromised your plans with us, ... read more
Don’t do it! It was so bad, that we couldn’t even stay there.
Business response:
Dear Thomas, We sincerely apologize for the issues that led to your decision to leave. This is not the experience we aim to provide our guests. Your feedback is invaluable, and we are committed to addressing the concerns you encountered to improve our services. We hope you will give us another opportunity to offer you a better experience in the future.Sincerely,Hotel Management
I did not feel safe and cancelled my reservation. I requested to see the room. The furniture was dirty and broken. I witnessed 4 police cars in the parking lot, like something had just happened prior to arriving.
Business response:
Dear Linda, We deeply regret that you felt unsafe and had to cancel your reservation. We apologize for the condition of the furniture and any distress caused by the police presence. Your concerns are important to us, and we are taking immediate steps to improve our facilities and ensure a secure environment for our guests. We are committed to addressing these issues promptly and hope you will consider giving us another chance to provide a better experience in the future. Thank you for bringing these matters to our attention.... read more
No ac staff rude wont refund money
Business response:
Dear Jimmy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.