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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is old and unkept..said free breakfast couldn't fine it..no cream for coffee..only 2 towels in room shower was so gross and beat up we didn't use it
Business response:
Dear Virginia, We are genuinely sorry for the inconvenience and disappointment you experienced during your stay. We apologize for the lack of clarity regarding the breakfast and the condition of the shower. Your feedback about the property's upkeep is concerning, and we're actively working on improvements. Our top priority is to provide our guests with a comfortable and enjoyable experience. We will address the issues you've highlighted with our team to prevent such occurrences in the future. We would love the chance to make... read more
I didn’t stay when I arrived I was told the air conditioner wasn’t working in the room And they couldn’t offer me another room due to the fact they overbooked cause of the holiday So I cancelled my reservation
Business response:
Dear Sharese, We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to find out that your room's air conditioner was not functioning and that no alternative accommodation was available due to overbooking during the holiday. This situation does not reflect our standards, and we deeply regret the disruption to your plans. We are committed to improving our services and ensuring such issues are promptly addressed. Your feedback is valuable to us, and we hope yo... read more
El lugar olía a marihuana, estaba encendido el televisor, el lugar está nefasto te piden dejar un depósito de 100 usd, es la cosa más mala que he visto en toda mi vida. Está lleno de drogadictos
Business response:
Dear Gabriel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
La política del hotel dice “ que no permiten personas ni fumando ni consumiendo drogas” y lo más que habían en los alrededores eran personas en efecto de las drogas
Business response:
Dear Omayra, We sincerely apologize for the distressing experience you had during your stay. While our policy strictly prohibits smoking and drug use, we understand your concerns about the surrounding area. Unfortunately, we cannot control the behavior of individuals outside our property, but we are committed to ensuring a safe environment for our guests. We are working diligently to enhance security measures. We regret any inconvenience this may have caused and hope you will consider giving us another opportunity to provide... read more
Bad service
Business response:
Dear Abdulrahman, Thank you for bringing your concern to our attention. Providing impeccable service is our prime goal and is something we pride ourselves on. Therefore, we sincerely apologize this was not your experience. We will address this with our team members to consistently uphold our service standards and ensure a more welcoming atmosphere for future guests. We hope to have the opportunity to regain your trust and welcome you back for the exceptional stay you should always expect from us.Sincerely,Hotel Management
First i have 4 stars for the staff bc they were great. The room, missing drawer in the kitchen, cieling busted, hair all over the bathroom, the main dresser was broken and missing drawers. Volume and power button didnt work on remote so we could turn it on but not hear the tv. "The truck did not come in for the breakfast". It did not feel safe or appropriate for a child so we left after the first night. I have pictures. We ended up booking again through Expedia at another location which was better. Walking out we did see ins... read more
Business response:
Dear Karisa, Thank you for your feedback. While we are pleased to hear that our staff provided excellent service, we sincerely apologize for the numerous issues you encountered with your room. The missing and broken drawers, ceiling damage, unclean bathroom, and malfunctioning remotes are unacceptable and not reflective of our standards. We are sorry that the breakfast delivery issue further compounded your dissatisfaction. Your concerns will be addressed with our maintenance and housekeeping teams to prevent such occurrence... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.