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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked and told at the 11tg
Business response:
Dear Christopher,We apologize for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Place was overbooked - my reservation through Expedia meant nothing.
Business response:
Dear Christopher, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. We appreciate you bringing this to our attention. Thank you for your valuable feedback. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
They didn’t save our room after we booked it
Business response:
Dear Josh,We apologize for the inconvenience you experienced with your room not being reserved as expected. This is not the level of service we aim to provide, and we understand how frustrating it must have been for you. Your feedback is valuable, and we will review our reservation procedures to prevent such issues from occurring in the future. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management
They gave away my room and were completely indifferent about it because it was expedia`s fault for overbooking them.
Business response:
Dear Richard,Please accept our apologies for the frustration you experienced and for the inconvenience caused by not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the trouble. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We are sorry for letting you down and hope you will allow us the opportunity to redeem ourselves in the futu... read more
Check in was abysmal. Room was not clean nor comfortable.
Business response:
Dear Robert,We're sorry to read about your disappointing experience during check-in and with the cleanliness and comfort of your room. Providing a smooth and comfortable stay is our priority, and it's clear we fell short during your visit. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
I booked this hotel through Expedia last minute, after a flight delay in PHL required an overnight stay. On Expedia, several room types were showing as available, and I booked one of them. When I got to the hotel, however, I was told that they were overbooked and had no rooms available. There was no offer of help to find another hotel or anything else. It was after midnight at that point and took me another 30 minutes to find an alternate hotel with availability and another 20 after that to get there. Not ideal, since I had ... read more
Business response:
Dear Matthew, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sin... read more
They overbooked and I have yet to receive a refund. I ended up rooming with my other friend. The room was very, very dirty. I found mites. They charged the room deposit for the mess that was there before we arrived.
Business response:
Dear Alexandria, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
They gave away our reservation and we were stranded at 3 am after delayed connecting flights.
Business response:
Dear Irfan, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will address this appropriately with our team. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.