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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Place smelled like cigarettes. Mini kitchen with no cups plates anything. Asked for extra pillows none available. I guess 2 per room. Tub faucet leaked water damage painted over no cup there either. Will not stay with you again. Was glad only one night stay.
Business response:
Dear Dennis, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the unsatisfactory experience you had. Your valuable feedback has brought to light areas that require improvement, and we assure you that we are taking all necessary measures to prevent such incidents from happening again. We would be grateful for the opportunity to demonstrate our commitment to delivering exceptional service.Sincerely,Hotel Management
I was never able to check in. Very upset
Business response:
Dear Jose, We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it must have been not being able to check in as planned. Your feedback is important to us, and we are committed to resolving such issues to prevent them from happening in the future. Please get in touch with us directly so we can address your concerns and make things right. We hope to welcome you in the future and provide a better experience.Sincerely,Hotel Management
A real dump There was a couple fighting in the lobby when we arrived. When we got to the room it was not clean. The floors were sticky and there was someone's food left in the microwave. There was no blanket or bedspread on the bed. Just a sheet and very thin comforter cover. There were two small pillows on the bed. There was a huge stain on the headboard. Not sure what that was. When I asked the desk for additional pillows and a blanket, we were told they only had extra pillow cases but no more pillows or blankets. Oh.. And... read more
Business response:
Dear Bryan, Thank you for sharing your recent experience with us. We apologize for the challenges you encountered during your stay. Your comfort and satisfaction are our priorities, and we regret any inconvenience caused by the cleanliness issues and lack of amenities in your room. Please accept our sincere apologies for falling short of your expectations. Rest assured, we will address these concerns with our team to ensure improvements are made. We would like the opportunity to serve you better in the future and hope you wi... read more
No go location My room was down graded but charged the same amount. The room I was switched to was horribly dirty and smelled so bad I couldn't go in. Went back to the front desk and requested a refund. Found
Business response:
Dear Nick, Thank you for sharing your experience with us. We truly value your feedback and apologize for the disappointment you encountered during your stay. It's disheartening to learn that your room did not meet our usual standards and that you experienced challenges with cleanliness. We understand the importance of a comfortable and clean environment for our guests and are committed to making necessary improvements. We are looking forward to having you stay with us once again so we can provide you with the flawless visit ... read more
The hotel does not at all resemble pictures posted inline
Business response:
Dear Maribel, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Terrible Over booked didn't get room or refund
Business response:
Dear Joshua, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was very nasty as in dirty, it didn’t smell good anywhere , in the room/elevator, hallway. Nothing in the room worked
Business response:
Dear Kayla, Thank you for reviewing our hotel. We appreciate your feedback and apologize for the cleanliness and maintenance issues you encountered during your visit. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we take your concerns seriously and will take steps to address them with our respective teams for improvement. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
It was really dirty and nasty stains everywhere. Water all over the bathroom floor like it was leaking when we first check in. Didn’t even stay the night the 2nd night we ended up leaving a day early
Business response:
Dear Tyler, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered cleanliness issue adn while using the bathroom. Your feedback is of utmost importance to us, and we take the matters you mentioned seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving u... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.