Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Mohammad, Thank you for sharing your feedback. We're glad you appreciated our proximity to the airport. However, we apologize for any noise disturbance and cleanliness issues you encountered during your stay. Your comments are valuable, and we'll work diligently to address these concerns. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management 

Business response:

Dear james, It wasn't very pleasant to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Managem... read more

Business response:

Dear Gavin, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you ... read more

Business response:

Dear Carlos, Thank you for sharing feedback about your recent stay. We sincerely apologize for any inconvenience you may have experienced during your recent stay with us. We understand the importance of maintaining a fresh and clean hotel room to ensure a pleasant stay for our guests. Thank you for bringing the matter to our attention, and we will do everything in our power to prevent any recurrence of these issues in the future. We are committed to upholding high standards of cleanliness and guest satisfaction, and we will ... read more

Business response:

Dear Ria, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management 

Business response:

Dear Rich, Thank you for staying with us. We understand the importance of providing our guests with a peaceful, clean, and comfortable environment, and we apologize for falling short. Your comments serve as a valuable reminder that there is always room for improvement, and we will conduct a thorough review of your feedback with the relevant personnel. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management 

Business response:

Dear Abner, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management