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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in took forever, back door from parking area broken and unable to use and the only vending machine in the hotel also broken. Overall poor experience.
Business response:
Dear James, we apologize for the issues you experienced during your recent stay with us. Your feedback has been communicated to our front desk and maintenance team, so we work diligently to ensure we are more consistent in our service delivery. We look forward to the opportunity to welcome you soon. Sincerely, Hotel Management
Poorly managed. Found roaches in our room. Missing lightbulb in lamp. Sticky floor in kitchenette and bathroom areas. Courtesy Soap and Shampoo from previous patron left in bathroom. Sofa bed mattress had a large stain and lack of pillows for said sofa bed. Night/overnight staff was downright uncaring and unmotivated.
Business response:
Dear Brian, thank you for choosing our hotel and sharing your feedback. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We have shared your feedback with the housekeeping and the front desk team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validat... read more
breakfast is Breakfast wrapped bars and coffee only.
Business response:
Dear Sanjay, thank you for your feedback about our breakfast offerings. We are sorry our grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you again for your feedback. It was a pleasure hosting your visit. Sincerely Hotel Management
Business response:
Dear Arthur, thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Not so relaxing Our stay started with the smell of weed as soon as we walked in the door. Then we waited for several minutes before someone appeared to check us in. The remote needed to be exchanged because it did not work. The bed was broken and tipped to one side, so my husband fought the incline all night long. The drapes didn't block light at the edges, so my husband also had light in his eyes all night long.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Dear Hazeeq, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.