This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is hard to convey the level of poor service that we received at this hotel. All the staff were friendly, but overworked and they weren't given any tools to be able to do their jobs. We checked in around 7pm. The 1st room we were given was not cleaned. Bedsheets and dirty towers were on the floor and the door was open. The 2nd room, the beds were made and it looked clean, however it had no towers. We also realized that one of the beds only had a fitted sheet, no flat sheet. We had to wait for a couple of hours for bedsheet... read more
Business response:
Dear Joyce, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless e... read more
The entire hotel smelled like wet dogs and cigars, my roim was filthy and i had to request a new room, the second room wasnt much better and it smelled like dogs aswell, people were hanging out in the hallways and out front of the property, i found out they use thst hotel as a shelter of some sort for people who are homeless or something or recovering addicts, the hallways were loud throughout the night, no onevwss at the counter during checkout, i called the front desk from the guess phone in the lobby only to be spoken to ... read more
Business response:
Dear Jesse, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we ca... read more
The dowgraded my reservation roaches in rooms
Business response:
Dear Deverton, we apologize for not meeting your expectation and for any inconvenience you may have faced during your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.... read more
There were roaches in our room blood stains on the floor and it smelled like old mildew and cigarettes
Business response:
Dear Allison, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and pest control provider to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Need a upgrade
Business response:
Dear Marie, thank you for taking the time to review your stay. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope to welcome you back soon for a flawless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.