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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY AT THIS ESA LOCATION! Awful! I could not believe my experience this time around at an Extended Stay America hotel. At check-in, I was expecting to receive the kitchen ware the front desk associate told me would be available. Yet I never received it the entire stay. Even though I called the front desk the next morning, I was told it might be available later in the day -and again I never received the kitchen ware. With it also being my birthday during my stay -my daughter had a gift sent to the hotel front desk, ye... read more
Business response:
Dear Guest, Please accept our apologies for your disappointment during your stay. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
The facility heating system is not working, they have to move my family many times to the room where the heating is fairly working. They provided my children with multiple blankets to keep them warm. The place is not cleaned. Their are roaches everywhere. The people working there said the place is infested with roaches but nothing is done, the place should be closed down . I wonder there were very few guests in the facility.
Business response:
Dear Saka, Thank you for choosing us. We are sorry for not meeting your expectations and for the inconvenience caused to your family while changing the rooms multiple times. Your feedback is important to us, and our housekeeping and maintenance team has been instructed to review the rooms stated and improve their condition. Also, they are advised to give a deep cleaning to the suite for future guests. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. SincerelyHotel M... read more
On the outside it looks nice. So as u walk in you can tell it was going to be a mess. Room had cigarette burn marks, it was dusty, the bathroom toilet kept clogging. And when I asked for help the lady said don’t u have a plugger. Then it clogged again and the morning staff said you checking out. You can use the staff bathroom. They had this nasty old dish cloth on the kitchen sink
Business response:
Dear Tiffany, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Hotel had a stench throughout the building and room !
Room didn't seem clean and stock... Items from the past guest were still present in our room.
Business response:
Dear Guest, thank you for staying with us and reviewing your experience. We apologize for not providing the clean, spotless room you expected. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each room for our guests flawlessly. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Breakfast is a joke. Cockroaches in the hallway. Smell of kerosin in the hallway. Uncomfortable bed. Hanging tiles in the bathroom. Shower head broken. As per there website WiFi is free. No way. We were asked to pay for it. Kitchen was empty. They ask us to pay for each plate, glass, cutlery. This was for the first time in all our travel experience. When we checked in there was no blanket in the room. We had to ask. Price not adequate. We will never ever stay in the hotel of this chain. Expedia should evaluate hotel before a... read more
Business response:
Dear Sergey, thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience y... read more
Urine stains on pull out couch, phone in room didn’t work, water ran continuously in shower. Management aware. Never again!
Business response:
Dear Michelle, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
When I returned the first evening, the door lock was broken and would not open. I had to wait outside for more than an hour while the repairman was called, returned to the building, and fixed it. All my "stuff" was in that room, including my medicine. The next day, it broke again. There was mention of adjusting my bill, but that did not happen.
Business response:
Dear Kevin, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.