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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately was a horrible stay. Broken elevators. Dirty hallways, dirty rooms and nasty bathroom. The worst place i have stayed in the last 20 years.
Business response:
Jerry, thank you for your candid feedback. It is disheartening to read that we failed to meet your expectations and we regret the inconvenience and frustration it caused. We apologize for the maintenance and cleanliness issues you had and have taken corrective measures with our cordial associates to ensure better future guests experiences. We appreciate your patience and hope you will consider giving us another chance. Sincerely, Hotel Management
DON'T STAY HERE!!! Do NOT make reservations here. We travelled 6 hours and arrived shortly after 9pm. The Hotel told us that because they were busy they cancelled our reservation at 6pm WITHOUT EVEN TRYING TO CALL US!! This is a horrible thing to do to people traveling.
Business response:
We sincerely apologize for the reservation issues you encountered and that we were not able to accommodate you this time. We certainly understand the disappointment and frustration you must have felt. We have discussed your concerns with the appropriate authorities to ensure as such fallouts do not repeat. Thank you for taking the time to provide us with your honest feedback, and we hope we will have another chance to gain your trust in our hotel. Sincerely, Hotel Management
Disgusting Unfortunately we were too disgusted to take photos and we had to leave immediately but I would never recommend staying at this location it was disgusting and the most on cleanly hotel I have been in. We saw at least 7 to 8 roaches crawling around within 20 minutes and we immediately checked out. Not to mention that the smoke detector was hanging off of the wall with a big hole in the wall behind it the phones did not work and the lights next to the bed did not work either.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The room 145 was so dirty it had dog hair all over the place the bathroom wasn’t done trash under the sink i took pictures
Business response:
Charletta, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Faucet
Business response:
Anne, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was terrible. Unprofessional staff,the place isn't cleaned....bad experience
Business response:
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to our area. Sincerely,... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.