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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was not a pleasant stay. When we entered the room their was food (presumably from the previous guest) still in the microwave, and this along with the nail polish spilled around the bathroom sink led us to question the cleanliness of the room. Toilet and telephone did not work. Staff was friendly and responsive, but appeared overworked and some of the solutions offered (plunger) did not work.
Business response:
Jasmine, thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your concerns regarding the telephone with our maintenance team and make sure the problem is resolved. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a second chance to deliver the type of experience ... read more
It looks like a bunch of people living their who are homeless or in transition. I left a day early.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
I went to the hotel and the front desk told me there is no reservation in your name I paid fully for this room and I end up going to another hotel at the same night I’m looking for a refund up to now I can get refund back terrible service
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly.We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Brutal smell Unless you have no other choice, pay more and stay someplace else. We actually had to buy a scented candle to cover up the smell in the room. The beds and floor seemed clean, but the bathroom definitely was not.
Business response:
Jeffrey, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Filthy!!!!!!!!!! The bathroom was filthy. Toilet had feces and stains in it. I immediately reported this and it was never cleaned during my stay. Dirty wash cloth from previous guest hung in shower. This room was never cleaned. You should be shut down.
Business response:
Paul, thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Filthy Filthy. I had beverage rings on the floor near bed, so i washed it with a wash cloth. It was black. So i washed the whole floor and no doubt ruined the wash cloth with the filthy floor. Mirror was not wadhed. Toothpaste splasges from prior customer. Manager on staff was not on duty. i asked manager to call me. Never has.
Business response:
Beth, thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with the appropriate individuals regarding the concerns you outlined and make sure we are more responsive going forward. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.