This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled bad, the fridge kept making a knocking noise. The person upstairs sound like they were going to fall through the floor. Dogs were braking loud. I asked 3 times to change my room and they kept telling me to come back later. And the wash rags looked dirty. This hotel gets a -1 from me.
Business response:
Dear Chardae, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is important, and we will address them with our team to ensure they are careful with services in the future. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Not impressed. Through hotels.com I booked a room with two queen beds. The hotel doesn't even have a room of that type so we were left with three adults, one bed, and one sofa bed. There were no sheets or pillows in the room. There was an errant ear bud left in the room on the floor, and the same piece of litter in the hallway for the entirety of the stay. It was not well kept and there was an odor in the halls. No trashcan in the bathroom either. When we arrived, there was no one at the front desk and, aftet 10 minutes, use... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for any inconvenience you experienced during check-in and for not providing you with a flawless experience. Your comments have been shared, and we will use them to improve our services. We hope to demonstrate our commitment to exceptional hospitality during your next visit to the area.Sincerely,Hotel Management
My room was dirty when said something about it I was told they didn’t have another room I had to clean the room myself towels were dirty with spots and staff was rude I always book with you I never received bad service til that location after a 7 hour ride
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The property itself is fine. The room was clean and spacious. I choose this hotel because of the proximity to family. My only issue was I was given a room with a king bed and a sofa bed but I reserved 2 queen beds. The hotel could not switch our room. Since I made the reservation through Expedia, the hotel said a king bed is what was put in from the third party.
Business response:
Dear Leah, Thank you for taking the time to review your stay. While it is great to know you enjoyed most aspects of our hotel, we regret not meeting your expectations. We cannot speak on behalf of the third-party booking site responsible for your reservation. However, we apologize for the inconvenience caused nevertheless. We will continue striving to ensure the seamless visit our guests deserve and hope you will consider revisiting us for the flawless experience you deserve.Sincerely,Hotel Management
No me gustó absolutamente nada, me robaron habian ratas y sus escrementos, cucarachas, me cobraron demas, le personal malcriado y racista… el peor hotel en los que he estado
Business response:
Dear Dilcia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Bathtub had patches of enamel missing. Closet bifold doors were absent. Towels were well-laundered and past their "soft" life.
Business response:
Dear Robin, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. We strive to ensure an exceptional stay for every guest and regret failing you. Your remarks are much appreciated as we continually grow and improve from our guest's feedback. We hope you will consider revisiting us so we can deliver the flawless experience you deserve.Sincerely,Hotel Management
Is very bad hotel
Business response:
Dear SAID, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.