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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one at the entrance to check us in. Waited over 90 minutes
Business response:
Desmond, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff. We love welcoming our guests into the home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future visit so we can better demons... read more
DO NOT STAY HERE Advertised as non-smoking hotel and the whole place smelled of smoke. Room, lobby and elevator. The window was open in our room when we arrived, it was 30 deg outside! ROOM HAD AWFUL SMELL. Bathtub faucet had terrible leak and ran all night long. Chair in room had dried vomit on the side. Burns on carpet. Bugs everywhere. ABSOLUTELY DISGUSTING.
Business response:
Allison, Please accept our sincere apologies for the cleanliness and pest control issues you experienced during your stay with us. We take pride in providing clean, fresh accommodations and surely we fell short in providing this to you while you were here. We have shared your feedback with our housekeeping and pest control team to ensure this does not happen again. Please come and see us again so that we can provide you with a comfortable and clean room on your next visit. Sincerely, Hotel Management
Warning do not stay here...☠☠ This was the worst experience I had at any hotel I've ever stayed in my whole life the toilet and the tub with dirty I got woken up in the middle of the night with roaches crawling on me and I checked out immediately in the middle of the night
Business response:
Albert, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced and hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Meh We waited to check in for almost 15 minutes. No one was behind the desk. After check in (she was kind of rude/rushed/maybe stressed) our room was dirty. There was trash under the sink, handprints on the mirror, and a half of a can of Red Bull in the fridge. Called front desk but no one answered so just cleaned up ourselves.
Business response:
Leslie, thank you for taking the time to share your feedback. We are sorry for the unprofessional behavior of our staff and that we were not able to resolve your concerns while you were here. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We will also share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel ... read more
Got there at midnight. They canceled my reservation and then refused to give me a room. She was doing an audit so too bad!! Not very friendly and not very accommodating especially after a 7 hour drive. I won’t be staying here again!
Business response:
Joseph, please accept my apologies for the issues you experienced at the time of check-in with your reservation and also with the service provided by our staff. We understand your frustration and have immediately discussed your review with my front desk team to make sure such incidents should not be repeated in the future. On behalf of our entire team, we request you to please consider giving us another chance so that we can provide you with a stay you deserve. Sincerely, Hotel Management
Was not able to stay at this property because the room they have me was dirty so I’m asking for a refund.
Business response:
Bernadette, thank you for posting a review of your recent stay. We will apologize for the mistakes made when servicing your room. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Dirty, Dirty, Dirty!
Business response:
Giovanna, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
bedbugs in one of the beds
Business response:
Anthony, thank you for being a guest in our hotel. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.