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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly The hallways smelled really bad of a dirty musty odor. This place was not very clean. The check in people not very accommodating. The opening doors in the front to this place on the inside so filthy.
Business response:
Dear Andrea, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. Please be assured we will address this with the concerned for improvement, and we hope you will allow us to make it up t... read more
Room was dusty and no blanket. Not coming back
Business response:
Dear Marly, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will give us another opportunity to pr... read more
It was a disappointment before we ever arrived. I traveled from South Carolina and called several times to notify them we would need a late check-in due to traffic. I was told that my 2 rooms that I paid for in advance would be offered to anyone "first come, first served" after 6pm. If we did not arrive by 6 we could lose our rooms. Got there at 5:55 pm. Waited 30 mins to check in. Got our 2 rooms. Rooms clean but doors stuck and had to forcibly close. Key cards worked sporadically. Told front desk my key didnt work for room... read more
Business response:
Dear Joseph, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced on arrival, and we are happy that our staff was able to resolve everything to your satisfaction. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
They gave my reservation away claiming they “over booked”. They sent to another hotel that cost me $20 more a night. The very least they could have done was eat the difference, but they didn’t.
Business response:
Dear Michael, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and w... read more
There was dust everywhere. The room had towels used from a previous guest behind the door. The tub had rust red rust . Their was even used plastic cups in the bathroom . The ac worked but because of curtains being in the way the air didn’t get out good. We had to wait two hours to get clean plates and silver ware and cups . The pull out couch had no sheets. The room I paid for somehow wasn’t available. The tv kept going in and out. I paid a lot and alot was down for deposit . I’ll never go back and I don’t recommend this hot... read more
Business response:
Dear Khadejah, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this caused you. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your feedback with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Thank you again for your candid feedback, and... read more
Do not book this hotel! Where do I begin? Dark, smelly corridors, room reeked of bleach
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management
Hotel was VERY DIRTY! Only one staff was working. If it wasn’t for the holiday weekend, we would have left but we couldn’t find a hotel that had a room.
Business response:
Dear Draven, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
room was not cleaned by hotel staff
Business response:
Dear Lesley, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We always aim to maintain clean accommodations and a healthy environment for our guests to stay comfortable. Therefore we apologize for the concern with the cleanliness issue you experienced. We are taking appropriate steps with our team to ensure future guests do not encounter the same problems. Please accept our apologies and give us another chance to show you the outstanding service ... read more
could not check in overbooked slept in car
Business response:
Dear Anthony, We are disappointed with your experience and sorry we cannot accommodate you at this time. We apologize for the inconvenience and request to allow us another opportunity to serve you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.