Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Joohyun, thank you for your review. Please accept our apologies for the issues you outlined. Our team works hard to provide clean and comfortable accommodations; therefore, we are disappointed this was not your experience. We have addressed this with our team, and we are grateful for your patience. We would love the opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management 

Business response:

Tiffany, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for taking the time to review your stay. We regret not meeting your expectations and apologize for your concerns with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Thank you again for your candid feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Jane, thank you for your review. We are sorry for the issue you outlined. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Devin, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

James, thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the dog barking issues you encountered which resulted in a negative experience at our hotel. In the future, if this happens please let our desk staff know as we do have a pet policy so our guests are not disturbed. Thank you for your business, we hope to welcome you back the next time you are in this area. Sincerely, Hotel Management 

Business response:

James, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management