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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There’s human poop on the shower curtain, the window won’t close, the bathtub is clogged, 2 officers came looking for a suspect so we didn’t even stay overnight here. We were crammed in to an apartment with a friend
Business response:
Dear Cassandra, We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and ensure such matters do not affect future guests. Moreover, we ... read more
In my last 10 yrs of visiting in US this was the most pathetic room n the staff was also not very friendly.. i will never go back to this hotel again.
Business response:
Dear Daxesh, Please accept our sincere apologies for failing to meet the high standards you should always expect from us. We continually strive to provide services and accommodations beyond our guests' expectations, and we regret this was not your experience. We will share your feedback with our team to ensure we are well-poised to serve you better moving forward. We hope you will try us again next time you revisit our area, as we are committed to redeeming your trust in our hotel.Sincerely,Hotel Management
Had to get 3 different rooms due to dirty and Un working tv
Business response:
Dear Aiesha, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, our maintenance team is working to fix the other issue mentioned. Please consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Roaches in hotel room floors where sticky when i arrived stain on sheets.
Business response:
Dear Natalija, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management
Never Stay Here! This hotel is Disgusting. The floor was sticky. I should've known by how filthy the front doors to the building are. The bathroom sink didn't really work. The bed was sagged. Weird smells. I'll never stay at another Extended Stay again. This location ruined my faith in the entire franchise.
Business response:
Dear Eric, Thank you for sharing your recent experience at our hotel. We are sorry for not meeting your expectations with the cleanliness of the hotel, which is our top priority. Your feedback is shared with our housekeeping team for quick action. Please give us another chance to serve you with better hospitality.Sincerely,Hotel Management
Worst stay The hotel was not clean, I went out and bought cleaning supplies because the bathroom was dirty and a dirty wash cloth was left from previous guest. There was no microwave. The day of check out there was a roach crawling on the floor and then it made it on to the bed. Worst hotel stay ever. The staff was friendly but everything else was bad.
Business response:
Dear Guest, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to ensuring this does not happen again and is addressed promptly. Also, we have informed our pest control team to give a deep cleaning to the room and ensure any future occurrence. On the other hand, it is good to know that our staff was attentive and helpful to your needs. Please st... read more
After upon check in found out room was dirty, bugs in the bed and much more
Business response:
Dear Samuel, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.