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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here The lady was rude, the room was out day and disgusting, water dripped in shower, no shower curtain or wash clothes, finger nail & hair in bathroom sink
Business response:
Tommy, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Given a different room other than what we booked with a smaller bed for the same price. Receptionist had to keep leaving to check that the rooms were even clean. Room was dirty, peanuts all over the floor.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
GENERAL MANAGER WAS VERY UNPROFESSIONAL. PLEASE BE AWARE BEFORE STAYING HERE.
Business response:
Thank you for staying at our hotel and being our guest. We are sorry our hotel did not meet your expectations and that you were not happy with our service. We regret any inconvenience you had and will review your comments to enhance our guest experience. We hope to serve you again in the future. Sincerely, Hotel Management
So I booked a room for a night on hotels.com & when I got to the room to check in one of the employees of the hotel
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Checked in at 5 and had to wait for room bathroom need update
Business response:
We have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. Thank you again for taking the time to share your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
this was the worst stay of my life. to start off to get into the room the door wouldn’t even open and when i got a staff member said this door is tricky and had to give a tutorial on how to open the door because of how broken it was. there was what looked like a hole in the ceiling in the shower. and the fridge had a clicking/rattle going ALL night. and the light fixture in the bathroom had a knocking like sound coming from it. I would not stay here ever again.
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.