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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go .... The exhaust in the restroom not working- because of this smelled musty. Toilet did not flush well. Would not go back again
Business response:
Thank you for your review. We apologize for the maintenance issue you had in the bathroom and regret the inconvenience caused. We have asked our team to address the problems you outlined. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Save your money That was the dirtiest place I have EVER been in.
Business response:
Claire, thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
The king size bed room only has one night end table . So u have to use a chair for the kitchen as table for the side that’s missing one. The shower was clogged. So the front desk had to come and plug shower. The carpet was dirty and shower multiple stains on the floor, my credit card was charged the deductible when there was no damage to the room.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Please reach out to our front desk for any financial issue and they will be happy to assist you. We would appreciate another opportunity to provid... read more
Our room at this “smoke-free” facility REEKED of cigarettes. It was definitely seeping out of the carpets and the walls. It smelled absolutely awful. The faucet in the shower was leaking and would not turn off completely. Terrible place to stay will not be going back.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we are a non-smoking hotel, but on rare occasions a guest does not comply. We appreciate you bringing this to our attention so we can addres... read more
Unexpected deposit expense at check in which was equal to the room cost. Stained/dirty bathroom. Missing batteries in tv remote. Unable to locate/No ice machine
Business response:
Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we are sorry you were unhappy with your room. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we are sorry our team did not provide you with a clear explanation of the charges during the check-in process. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managem... read more
This property needs some upgrades. My bathtub and sink were leaking. The rug had stains on it. The check in process took almost 10 minutes. It’s like the lady at the desk booked my reservation all over again and did not take any of the information I included in Expedia.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, it is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ... read more
I didn’t even get a room because when I got there the receptionist said she couldn’t find my name. Even tho it was booked and she was shown the email confirmation very unprofessional and she was rude
Business response:
Thank you for the specific feedback about your stay. We apologize for the issues you had with the reservation and with the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and redeem ourselves. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Roof was being worked on starting at 7am, no coffee maker, no dishes, very dated, smelled bad, no ice machine that was working and front desk staff didn’t care about any of these issues. Avoid this hotel!
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for the unprofessional behavior of our staff. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.