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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff there were terrible. I really hope they get some new management and a new night time staff. I would never stay here again.
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
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I did. not stay there,I called them and they told me they had no rooms available,after Ił paid for the room on your website
Business response:
Mary, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
ANTS WHEN I WOKE UP THE NEXT MORNING, ANTS WERE EVERYWHERE! No time to report it to the front desk. my 2nd stay and found ants in the room.
Business response:
Thank you for choosing us again and for taking the time to post a review. We are sorry for the insects in your room. Please be assured, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider giving us another chance to provide you with a better experience. Sincerely, Hotel Management
kinda gross. ants all over the room and in the tub. stains on the sheets. room in sad condition. it’s weird that the pots, pans, and silverware are only available upon request. night staff is odd. the day staff is nice
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Also, we are sorry you did not experience some of our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We also regret your disappointment with our kitchenware policy. We hope you will consider giving us another chance to prove we are up to the task of delive... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.