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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My wife did not have her ID, so they refused us the room that we had reserved. I asked for an exception, but still job room.
Business response:
Thank you for your review. We are sorry for not being able to accommodate you and your wife in the room you booked. Please know, we require ID proof to confirm the status of your reservation, and we regret if you were unhappy with this policy. We are grateful for your feedback, and we hope to serve you both better in the future. Sincerely, Hotel Management
Business response:
Lauren, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty room no clean towels and roaches had to leave expeditiously don’t do it
Business response:
Thank you for being our guest. We are extremely sorry to read about your experience and apologize for the condition of your suite. Your feedback has been discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Avoid Hotel Dirty loud hotel. No cleaning service even put trash outside door were it stqyed for days. Woke us up on 4th out of 6th day demanding we needed to check out. Gotnto front desk, oh our bad you paid for 6 nights no apologies , nothing. Wont stay again
Business response:
Mark, thank you for sharing your review. Please note, keeping the well-being of our guests in mind, we have modified our housekeeping processes to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We have shared your comments regarding cleanliness with our housekeeping team to take corrective steps. Please also accept our apologies for the inconvenience caused by our associates ... read more
There were people sitting outside smoking marijana and the halls elevator smelled like it. There was loud music in other rooms at midnight, but you could not hear it from inside the room. The towels didn't look clean and the bathtub was not clean. The room had a strong cheap air freshener smell.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the cleanliness issues you encountered during your stay. We have shared your comments with the housekeeping team to be more diligent going forward so we can improve our future guest experience. Moreover, we regret the inconvenience caused due to the other guest on the property. We understand your frustration and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Horrible Bathroom light didn’t work and couldn’t be fixed as well as the shower was leaking and tub full of water upon arrival
Business response:
Stephen, thank you for taking the time to review our hotel. We apologize for the issues you encountered in your accommodations. We routinely do preventive maintenance and, regrettably, we didn't get to this in time. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. We hope we have the chance to make a better impression on a future visit. Sincerely, Hotel Management
All extended stays are a miss, dont come. The Extended stay in Dresher is an awful place. A lively community, which I enjoy. However the condition of the rooms, the customer service and condition of the hotel in general was horrible. Ants and roaches in the room, there was a fire that inconvenienced my meeting and a FORCED checkout at 11 or I’d get charged $30 because I was packing up and left at 12. This hotel and every extended stay around is awful and not worth staying at if you work. So 1/5 stars, If you had to choose a ... read more
Business response:
Thank you for taking the time to write a review. We apologize for the difficulties you encountered with regard to our accommodations and service. We are also sorry for the specific issue outlined which inconvenienced your meeting. We have shared all your comments and concerns appropriately. Sincerely, Hotel Management
I wouldn’t stay again. The messes up my reservation and threw my items out of my hotel room I called and they told me they didn’t have a room 125 when I infact had my key to my room that I had stayed in the previous 3 nights, the cops were there the noise all hours was ridiculous, I would never stay here again.
Business response:
Geena, thank you for sharing your concerns. We sincerely apologize for the issues you had with your reservation and the poor service you received from our team. Please know, we will be reviewing these incidents with the team involved and find out what went wrong. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Room was very dirty. Floor had spills on them. Bathtub was dirty. Bed headboard was very dirty. Refrigerator wasn't clean. No soap. My wife used wipes to clean everything.
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.