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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I want a refund No tv no internet had to wait 30 minutes to get checked in and bathroom was dirty no more rooms and toilet was running all night NO SLEEP
Business response:
Alexis, thank you for taking the time to share your review. We are sorry for the inconvenience you experience due to internet connectivity issues. Our service provider assures us the problem has been resolved and we anticipate no further problems. Also, we apologize for the issue you had in the bathroom. We have shared your feedback with the housekeeping and maintenance team. If you have any queries with regard to the charges, please feel free to reach out to our front desk so that we can assist you further. We hope you will... read more
I’m deaf so I was worried about the door being unlocked in the back
Business response:
Shyheta, thank you for staying at our hotel. We are sorry to see your rating and read about your concerns. We regret any inconvenience you had. We hope to serve you again and regain your trust. Sincerely, Hotel Management
Very disappointing Room was clean, I'll give it that. Stayed in December 2020. Heater was incredibly noisy. Refrigerator was noisy. Smoke alarm started chirping at 3:00 in the morning. Called and the desk advised me to disconnect it even though it was eight feet high on the wall!!?? Called two more times. No one came to fix it. Stayed two nights. No housekeeping during that time.
Business response:
Steven, thank you for choosing us and for sharing your feedback. We apologize for the maintenance problems you encountered and are sorry your sleep was disturbed by the fire alarm. We will share your comments with our engineering team and resolve the issues you outlined immediately. We and apologize we were not able to respond to your needs in a timely manner and will share your comments with appropriate individuals to ensure we are more diligent in our service delivery going forward. We hope you will allow us the opportunit... read more
The worst hotel ever The hotel was unclean, and had a list of issues a mile long. Just to name a few, there was a massive leak coming from the ceiling, in the first floor hallway. In our room there were sections of the walls, that were ripples open, with exposed wiring. There were light fixtures without light bulbs in them, the ceiling in the bathroom had leaked previously, and the ceiling was never repaired, and the most irritating of all, there ere smoke alarms that beeped non stop, the entire evening, that were located in... read more
Business response:
Sean, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance and housekeeping teams will take the necessary steps to resolve the problems. Also, we regret the trouble caused due to the smoke alarms went off. We value your concerns and hope y... read more
The hotel staff was just ok, they asked a lot of weird questions when I arrived. I was there just for a quick weekend with my boyfriend, nothing big. The front desk staff demanded to know where I was employed. I found this to be a weird, I told her that
Business response:
Colline, thank you for your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services. We are reviewing your situation with our team to see what went wrong. We hope to have another opportunity to welcome you and your boyfriend for a flawless experience. Sincerely, Hotel Management
I have stayed in many longterm “business“ hotels. This ESA location is easily the worst hotel, of any type of hotel I have ever been to. The carpet and floors are so disgusting, not wearing shoes would be a very bad decision. There was a used condom found under a couch bed, small coarse hairs in clumps in a bathroom. It says non-smoking but the hallways reek of 12 different cultures cooking, cigarettes, weed, and dust. There are dogs that bark all hours of the night; one of the rooms has 3 dogs in it. Their on location “gene... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Moreover, we apologize you did not experience one of our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, we regret the disturbance caus... read more
This was a terrible stay. The front desk was rude, checkin was 3pm i arrived at 3 and was told no rooms were ready i had to wait. The front desk then took 20 mins to check me in. I didn’t get into my room until 4:30. Ridiculous! The room wasn’t cleaned there were stains everywhere, when reported the next day they only said sorry and didn’t even try to accommodate anything.
Business response:
Thank you for sharing your review. We apologize you did not experience our staff members at their best and for the unfortunate delay in getting your accommodations ready for your arrival. Also, we are sorry for the cleanliness issues you encountered. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. Please give us another chance to prove ourselves. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.