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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
SAD...SAD...SAD... This stay was extremely disapointing there were NO closet doors that have mirrors on the doors which was a real inconvenience. Additionally, the drain in the tub was broken i tried to soak in the tub and had to continue to fill it to keep the water at a decent level. Finally, the toilet would flush properly. I cant believe that this property sold this room to any guest!
Business response:
Thank you for being our guest. We are for not meeting some of your expectations and for the maintenance issues you had in your room. Your feedback has been discussed with the appropriate teams to improve our accommodations moving forward. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Rude check in only one person working in the hotel remote was missing cups plates missing the room wasn’t checked before I arrived
Business response:
Thank you for your review. We are very sorry for the inconvenience you had with our housekeeping service as well as for the disappointment you had with the service provided by our front desk staff. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Allows pets Property was quiet and staff was somewhat pleasant except when I asked for kitchen equipment which was dropped in the back and given anyway not even in a basket to carry to the room,,,
Business response:
Debbie, thank you for staying at our hotel. We are sorry for the unsatisfactory service you received from our front desk associates. Your concerns will be shared with the appropriate individuals to ensure this does not repeat in the future. On a positive note, we are happy you liked our property and some of our staff. We hope you will return so we can make it up to you. Sincerely, Hotel Management
This property is not bad at all. It’s clean and all
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our property, but we are disheartened to see the rating. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Asked multiple times to get lights fixed. Never were. Room never ade up. Lots of rust and last day I saw ants in the room
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Housekeeping services was very poorly. Room didn't smell fresh. I had to open the window and buy air freshener.
Business response:
Thank you for your review. We apologize for the odor you experienced in your suite and regret the inconvenience it caused. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Terrible place to stay Room had a very strong smell. The carpet definitely needs cleaning. Bathtub faucet was leaking all night. Trash bag filled with trash right by the elevator. The lady at the reception was so rude and lackluster, it was like she didn't want to be there. I would suggest that you look around for a better place to stay.
Business response:
Jean, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.