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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very rude
Business response:
Brenda, we want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Nope not again No one was at or near desk, stood there for 5 min before we had to call hotel to have someone come to desk. Bed squeaked and crackled all night, floor did the same above and in our room. Tub kept running/dripping after a shower till we cranked on it so hard it almost broke.
Business response:
Leslie, we are sorry for the unfavorable impression we gave you at the time of your arrival and for the difficulties you encountered in your room. The issues with both bed and bathtub have been shared with the appropriate individuals and necessary changes will be made. We hope to have a future opportunity to restore your faith. Sincerely, Hotel Management
Although we had our room
Business response:
Todd, thank you for your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was very dirty. The noise from the heater was extremely loud. Smells of smoking was unbearable. "Breakfast" was next to nothing.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had with the heater and for the cleanliness issues you faced while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We also regret your disappointment with our breakfast and apologize for the smoke odor you encountered. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frust... read more
First, when I visited a hotel. Nobody at front desk. I was waiting and called a hotel about 20 mins. I found a staff room and knocked a door. So I met a staff. When I was entered a room. Pillow wasn't changed so I can smelled.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments regarding the cleanliness of the pillow with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. We are grateful... read more
Will never go back there again The bath tub faucet leaked constantly. They could not stop it They charged an extra $25 a night for my dog. No where in the literature or web site does it tell you about this charge. I put in the memo field of the reservation that I had a small dog yet they acted so surprised and inconvenienced. The lobby was dirty yet the room was clean but the rooms bath room toilet was not clean It took 1/2 hour to check in due to computer issues
Business response:
John, thank you for your review. We are sorry for the difficulties you encountered at check-in. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the issues you had in your bathroom. Your concerns will be shared with our housekeeping and maintenance teams for review and action. Also, we regret your disappointment with our pet policy. Though it is available on our website, we regret you were not aware of it. We will take this opportunity to ensure our website is ... read more
Trash hotel is the title here. First room wasn't clean with trash " a mop and cleaning fluid in it. Was moved to another one. After a lengthy period. That rooms toilet barely worked.
Business response:
Ronald, on behalf of our entire team, we apologize for the issues with the condition of your rooms. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another chance to provide you with a better future stay. Sincerely, Hotel Management
Hotel rooms are old and need remodeling
Business response:
Mitchell, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
The room smell really bad. The sheets were stained
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.