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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was disgusting the toilet and tub was dirty our towels was wet the room had a funny smell we told the front desk they said it’s normal
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
I had to have my room switched because the first one was dirty and broken down. Then the second room I went to was also dirty. I found somebody's old washcloth hanging in my shower curtain. Hair all in the bathroom. Didn't look like it was cleaned at all prior. I usually have no issues with Extended Stays. But I will not be staying at this one again
Business response:
Patti, thank you for the feedback. We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you and your son will reconsider staying with us again, as we would welcome the opportunity to restore your confidenc... read more
I feel that i am owed at least a partial if not a full credit. I hav nvr been so disgusted and appalled at the nonchalant behavior of a service industry. I checked in abt 4 pm maybe i was extremely tired and just wanted some sleep. I dozed off relaxed go to bathroom filthy grime in walls, trash can still full not one cup or plate in entire room apoarently place has gone downhill and now have to ask for all amenitues in room at desk. At almost 2 am i get off bed only to see a bug on top of pillow looked like a bed bug to me i... read more
Business response:
Carolyn, please accept our sincerest apologies for the issues you encountered in your rooms. We understand that you expected a clean, comfortable, and restful stay after a busy day, but we are sorry we failed to provide you with that. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the... read more
I was not able to stay had to go to find another place to stay
Business response:
We appreciate you taking the time to provide feedback, and we are sorry we were unable to accommodate you this time. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It was close to some walking trails for my morning walk. When we got into the room the smoke alarm was hanging from the ceiling. I moved an end table to reach a plug and there were wrappers and peanut shells behind it. The hair dryer holder was pulled off of the wall - holes still there. The grout in shower was orange and black with mold and the shower did not drain. Called maintenance for drain and smoke alarm and they did respond within hours. Considering the card left by housekeeping stating that the room was checked, I t... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This place is awful,people smoking marijuana,the smell on my room was very strong,the bathroom was disgusting,the floor was very dirty and greasy,one of my worst experiences in life. I will never ,ever stay on extended stay America again!!!
Business response:
James, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Some of the staff was extremely rude. Noisy dirty.....
Business response:
Bob, we want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. Also, we are sorry for the cleanliness issue you encountered. We have discussed your comments with the housekeeping team so that it is not repeated. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Unaccomadating , rude and dismissive the manager Meghan. Uninformed and keeps a dirty lobby
Business response:
Linda, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.