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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is beyond filthy. Stains on carpet in the bedroom, Coming areas filthy.
Business response:
Thank you for posting a review of your recent stay. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Just everything very bad, poor service, very bad shape. Please take out from your list.
Business response:
Thank you for taking the time to leave feedback. We apologize for failing to provide you with an outstanding stay, and we are sorry you did not experience us at our best. Please be assured we are taking immediate action to prevent such mistakes from going forward. We hope you will give us the opportunity to demonstrate the hospitality we are usually known for providing. Sincerely, Hotel Management
No mention of extra charge for dog and very dirty and no ice bucket or even glasses ... left and stayed somewhere else for the same amount of money but much much better condition
Business response:
Thank you for being our guest. It is disappointing to know our pet-fee came to you like a sudden surprise and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The age said 18 on the booking on hotel and it is required to stay i have been there many times i have never disrupted anyone and i keep the rooms clean i stay there once in a while to stay for work.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as our loyal guest. We regret the inconvenience caused and look forward to your next visit for a much better experience. Sincerely, Hotel Management
They have bugs....we refuesed to stay there after switching the room. The 1st room was destroyed, brokem funiture and nothing worked. The second room had a bug infestation. I took a video and showed the staff. The manager accused me of lieing and refued to give me a refund because we left. Dont stay there
Business response:
Veronica, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the ar... read more
DO NOT STAY HERE. The front desk staff were friendly. That's the only positive. The people lodging here are either: homeless, hookers, families staying a LONG time and essentially living there as a home, and the odd tourist. This is an EXTENDED STAY location. Meaning people use this as a home. It is NOT meant to be used for tourists. Do not make the same mistake I did. The place smells and was horrible.
Business response:
We are disappointed to have let you down and apologize for the unsatisfactory stay you had our hotel. We work hard to provide the best and cleanest environment for all of our guests, and we will review your comments with appropriate members of our team to ensure a much better experience going forward. Thank you for your feedback, and please do stay with us whenever you are in our area. Sincerely, Hotel Management
My room was fillthy smelled of fresh smoke the window was cracked open to try and air it to no avail. A horrible experience
Business response:
Gary, thank you for staying with us and providing your comments. We sincerely apologize for the odor and maintenance issues you experienced during your stay. We will share your feedback with our appropriate team members to see where we can make improvements. Thank you again, and we would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
My boyfriend and I have stayed here many times. The last time will be out final time. We got there and signed in and they had to scan our debit card as normal incase anything happens. We do this everytime and understand. It wasnt working so she had to scan our card multiple times. When we checked out the next day i noticed and extra 65$ taken out . I called and called and nobody answered then when they did they said they dont see it and cannot do anything about it So on top of the 80$ for the night it took out another 65$ an... read more
Business response:
Dear Alexandra, Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced during your stay with us and with the billing mix-up, and we understand your frustration. Please know this was not deliberate and we wish to resolve this for you. We appreciate your patience and would also additional information so that we can look into this further. Thanks again for your business, and we hope that you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.