This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like anything about this facility. Weird smell in hallways probably coming from carpets and people smoking... which is odd since it’s a “no smoking facility”. and the front desk / lobby check in looks dingy and unwelcoming. Towels were stained and unusable. Kitchen looks like a dated and unkept truck stop break room. This property is extremely dated and dirty, needs a major Reno. Only stayed because all other nearby hotels were booked.
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We are also sorry for the cleanliness issues you encountered and the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will shar... read more
The worst hotel experience ever
Business response:
Courtney, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Property was old and run down looking. Definitely in need of some fresh paint and rooms need updating.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and its overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
The property was filthy. The tub was disgusting and dirty, did not stay had to find a different hotel.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Booked this hotel for my son’s birthday. Check in was horrible. I waited 10 min before even being acknowledged by the staff if I had a reservation or not. I’m not from the area, so I traveled to PA. After being asked did I have a reservation and told the staff YES. I was told, I’m sorry we were OVERBOOKED. we have a room available but it needs to be cleaned. The staff “cleaned” the room they were going to give to us. I was checked in after midnight at this point. 09/21/2019. (As I didn’t agree with the room) the room smelled... read more
This property is a far cry from what I was expecting. The bathroom clearly wasn't cleaned before we came, the front desk is slow to resolve any issues you have, you can't even get clean towels without first exchanging the dirty ones. I have never stayed in a place like this, nor do I want to wver again!
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered and regret the inconvenience it caused. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.