This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Check in was difficult, the shower faucet leaked and sprayed water throughout the bathroom running into the kitchenette. Wasn’t able to watch television for 1.5 hours because of no service in the hotel. Very bad experience
Business response:
Rob, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
This was my second week staying here, completely different room from my first since I checked out over the weekend and came back Sunday. This room was on the first floor and visually not as clean as the room I had the week prior. Dirt and food crumbs were in the corners of the room, the fridge had grime and dirt on the handles, the bathroom had a weird smell to it (probably due to the leaking tub), and the staff did not refill the toilet paper prior to me coming. The rooms are supposed to be nonsmoking, however, this room sm... read more
Business response:
Thank you for returning to our hotel. We apologize for the difficulties you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another room. We would like to regain your trust an... read more
Whatever request you made with front desk towels,tissue pillows etc.You had to go too the front desk and get it. Spots on my shower curtain no cooking utensils as advertised just a unpleasant experience
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The condition of the entrance was below quality- the bedroom sheets were completely wrinkled also no extra toilet paper- not tissues- no soap- nothing in kitchen area - very disappointing.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the bed sheets is discussed with the housekeeping team to be more diligent going ahead. Since we are an extended stay property, our guests often bring their items, but toiletries and other items are also available upon request at the front desk. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front ... read more
I would recommend noone ever stays there, absolutely horrible, from the staff and the unbelievable dirty room
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Worst hotel in every way. Rude and dirty service. Room was really gross once I walked in, they decided to change it but the other one was dirty too
Business response:
Thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team at the front desk and the maintenance issues which kept you from having a pleasant experience. Your feedback has been shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Would never stay here again!! No daily cleaning (which was in the fine print), room and floor smelled of weed, no shampoo at front desk (much less lotion or conditioner), they RAN OUT OF TOILET PAPER!! Asked for a spoon and got a bent spoon - ridiculous!!
Business response:
Jorge, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.