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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our apartment was flooded so we had to find a hotel room for a few nights. I thought it would be wise to save money so I chose this hotel. It was so filthy & run down, with people repairing their cars in the parking lot, people sitting on the curb outside smoking and drinking, people sleeping on the bench in the entrance. Someone with a room key opened our door and tried to enter our room, but I had the latch on so they couldn't. When I reported it to the front desk they didn't know who it was & didn't recognize their descri... read more
Business response:
Jude, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Please give us another opportunity to redeem ourselves. Sincerely, Hotel Management
This was the worst hotel I've ever been to. I'd rather sleep in a car than go back.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
A horrific place to stay especially with family Probably the worst hotel to ever stay
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you and your family this way. Sincerely, Hotel Management
This property was run down, dirty and I would not stay here again for free. Then I first approached, I noticed that the garbage buckets out front were overflowing with trash. Then I went in to a very dingy lobby. I booked 2 queen size beds (we are a family of 4 with 2 teens.) At check in we were told that they don’t have any queen rooms so they “upgraded” us to a king bed. I asked where my two teens would sleep! When I asked for a roll away bed, they told us that they would wave the fee, as if they were doing me a huge favor... read more
Business response:
Please accept our sincere apologies for the cleanliness and the maintenance issues you experienced in your room. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
The shower was cold! I complained 3xs to different people and it was never resolved. The floor was extremely sticky and that too was never corrected. There was no handle in the cold shower to get in and out even though it was a handicap room.
Business response:
Thank you for being our guest. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Manage... read more
I had already reviewed this location and i was very unhappy about my stay. One manager got back to me about this and offered a free night stay at any location so i thought id give it another shot. They asked my address to send me something in the mail about this and i have yet to recieve anything which now makes me more upset that this company did not back up what they would do for their guest. Im willing to give them another shot if what they said about offering me a free night stay is true! Thank You.
Business response:
Thank you for being our guest. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We are so sorry for the service issues you experienced and the inconvenience it caused. Please feel free to reach out to our front desk regarding the complimentary night stay and they would be happy to assist you with this situation. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.