This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed one night I walked into the place and was waited on immediately. The clerk was really kind and I have no ill words to say towards her at all. She charged me $100 for 'incidentals' which I'm familiar with and had no issues with. The room was not what the pictures show. The TV was 1/4 the size of the pictured TV, the closet was missing the sliding doors and the fridge had dings and dents all in it. The next morning i took a cold shower because there was no hot water. I didn't have time to complain because i needed to le... read more
Business response:
Dear Patric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
No knowledge staff Never stayed due to an unknowledgeable employee..... asked me for papers for my service dog... and told me i need to pay for them...
Business response:
Dear taia, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
This was one of the worst stays I’ve ever experienced at a hotel. The room was dirty, towels stained, no hot water for 2 days, the toilets did not flush and the cable would freeze. I also found bugs in the bathroom. I booked a 5 day stay and was able to move rooms after making multiple complaints. The new room had sticky stains all over the carpet and the counters were filthy with dried food and liquids. The “grab and go breakfast” is a muffin, granola bar and coffee. They also do not offer housekeeping unless staying over 7... read more
Business response:
Dear Brooke, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences dur... read more
Hell Charged me a 100 incidental said returned didn't. Refused to return the money or look into attempted to charge me twice for it the night of booking. Only returned one after arguing for 15 minutes
Business response:
Dear Chris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
They broke the law & FD agent was horrible Arrived to c/i and the fd clerk was on the phone talking to someone about not knowing what to do not having enough rooms etc then was rude to the guy in front of us and refused him a walk in room saying they didn’t have enough rooms then it was our turn she told us it has “been a day let me tell you” ok unprofessional there (I used to be a gm for a major hotel chain for years) I informed her that we had a service animal she started to take an attitude requesting for a service animal... read more
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Close to restaurants
Business response:
Dear John, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, we are sorry for any concerns that kept you from thoroughly enjoying your stay. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Dirty bathroom, dirty faucets . Smells nasty.
Business response:
Dear Antonio, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we take your feedback seriously. We will address this with our housekeeping team to ensure that all areas, including the bathroom and faucets, are thoroughly cleaned and maintained. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more pleasant experience on your next visit. Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.