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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clearly a bait and switch. Mold in tub, room smell was horrible. First room AC was not working. Switched rooms - for dirty bedding. Never again......
Business response:
Dear Del, Thank you for sharing your experience, and we apologize for the disappointment and inconvenience you encountered. This is not reflective of our usual standards, and we take your feedback seriously. We will address these issues with our team to ensure that such incidents are not repeated. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust with a more enjoyable stay in the future. Sincerely,Hotel Management
I booked a reservation with expedia. I called the hotel to asked if there was a time I needed to check in by as I knew I would be arriving late. The front desk told me they were open 24 hours a day and I could check in any time. When I showed up at the hotel the front door was locked. I used the phone at the door to call the desk. When I told them I was there to check in they told me they were booked and did not have any rooms available. I explained I already had a reservation. They said still they were fully booked with no ... read more
Business response:
Dear Shari, Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience you experienced. We deeply regret the miscommunication regarding your reservation and the inconvenience it caused. Our team is investigating the situation to prevent such occurrences in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to regain your trust and provide you with the excellent service you deserve in the future.Sincerely,Hotel Management
So disgusting! I found mouse under the bathroom sink. Not clean at all
Business response:
Dear Lulwah, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
No hot water.
Business response:
Dear John, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
False Advertising Although there were many elements that were disappointing about my stay, the most infuriating part was that I picked this location based on the advertised gym only to find out after check-in that they do not have a gym and never had a gym. The desk attendant seemed aware that they have false advertising out there and no effort was made to take responsibility for this fact.
Business response:
Dear Allison, Thank you for choosing us. We regret your disappointment. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.Sincerely,Hotel Management
The whole place smelled like cigarettes and there where cigs ashes in the bed
Business response:
Dear katelynn, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our apologies. Your feedback will be shared with our team to prevent such situations. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Phila The place was dirty
Business response:
Dear Guest, Thank you for reviewing your time with us. We regret the condition of the room was not up to our standard and for your disappointment with the cleanliness concerns that were overlooked during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerel... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.