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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was dirty, had a strong smell of fish. Staff stated that a staff member on previous shift, left crabs in the refrigerator- and forgot to close refrigerator door. Horrid smell and dirty unit.
Business response:
Dear Amber, Thank you for sharing your feedback on your recent stay. We sincerely apologize for the inconvenience you experienced during your stay. It's regrettable that the cleanliness and odor issues impacted your visit. Our team is addressing this matter to prevent a recurrence. We appreciate your understanding and would be grateful for another opportunity to provide you with the comfortable and enjoyable stay you deserve. If your plans bring you back to the area, we'd love the chance to exceed your expectations.Sincerely... read more
Place smelled weird. The appliances appear to be decades old. The pull-out couch was very dirty.
Business response:
Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for not meeting your expectations regarding the condition of our hotel. We understand how these issues can impact your overall experience, and we are committed to addressing them to ensure that we keep our property clean, comfortable, and up-to-date. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Management
Roach motel The hotel was infested with roaches. Very bothersome that front desk staff really didn’t care.
Business response:
Dear Christian, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and re... read more
Dirty and nasty. Moldy shower curtain. Towels never changed out. Numerous people living in hotel. Musty smell everywhere.
Business response:
Dear Carrie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and pro... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.