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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Clean rooms damaged shower head light was broken had to unscrew bulb to turn off and check out at 7 am was an issue Had to call the person only to feel I was bothering her as she continued to listen to her phone pod cast
Business response:
Dear James, We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the cleanliness of your room, the damaged shower head, and the broken light fixture. We understand the importance of a comfortable and functional stay and regret falling short of your expectations in these areas. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. Regarding the checkout process, we apologize if you felt inconvenienced,... read more
Was my first and my last. Breakfast was just coffee and stale muffins. The bathroom was horrible. Don’t recommend it at all.
Business response:
Dear Jennifer, Thank you for the feedback about your stay at our hotel. We are sorry for the issues in your bathroom, and we regret that the breakfast option fell short of your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. Please know that our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us for your visit; we hope to have another opportunity to host... read more
1-star experience.
Business response:
Dear Cassandrè, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
No front desk service at night, I did not check in, and they still charged me.
Business response:
Dear Bury, We regret that we couldn't give you a better impression when you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been for you. We will share your feedback with our team to ensure our future guests are not similarly impacted. Meanwhile, please reach out to us directly at the hotel for any further assistance. We hope this unfortunate circumstance will not deter you from staying wi... read more
Easy parking was a plus, but our overnight stay fell short. The room had a musty smell, outdated decor, and a pull-out bed that was uncomfortable due to springs and lack of linens. Breakfast offered only mini muffins and expired bars with no water or ice available. The intermittent heating disrupted our sleep. Limited amenities and no assistance compounded the disappointment. We couldn’t use the pull-out, forcing us to share the bed. Overall, a disappointing experience that made us eager to leave.
Business response:
Dear Ria, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.... read more
The property is very quiet. But they REALLY NEED RENOVATIONS, NEW APPLIANCES , AND LIGHTING IN THE HALLWAY. .THE SURROUNDING AREA IS VERY WELL KEPT & CLEAN & THE STAFF IS VERY COMPASSIONATE AND CARING HOWEVER CLEANLINESS IS A VERY IMPORTANT PART OF EVERYTHING & PLAYS A BIG ROLE.
Business response:
Dear kim, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in the outlined areas. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your ... read more
I had no hot water for three days.
Business response:
Dear James, We apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please feel free to reach out to us for further assistance, and consider allowing us to serve you on another visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.