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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is across the street from a small park, nice for walking your dog, has a nice exercise area. The place is clean, the staff lovely, the maintenance minimal. It has a kitchen which is good but which is empty, unless you request pots and plates etc, because they say, guests steal everything. No night table next to my bed (though there was a light). faucet driped, handle fell off door in my sister'sroom.
Business response:
Dear Theola, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we apologize for the issues that kept it from being perfect. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Complete disappointment ‼️ Hotel is advertised with breakfast included, is a complete lied.. NO BREAKFAST!! NONE.. Barely coffee to go. , a deposit 💵 is a MUST for all reservations.. be aware .. No housekeeping available unless requested .. quiet area, clean room, clean sheets , warm water & cheap motel.. not what is advertised, but good for a night sleep and go !
Business response:
Dear Graciela, Thank you for being our guest. We were sorry that our deposit policy inconvenienced you, and we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental costs incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Additionally, your feedback will be shared with the appropriate leaders ... read more
Front desk person was helpful. But Roach in the bathroom. Dirty drawers. Sticky mess on the counter. Sloppy repairs. Moldy loose caulking around tub. Threadbare towels. Joke of a breakfast even for “grab and go.” $100 security deposit—did the really think I would steal those rags they called towels? Send $15 dollars more and stay in a real hotel.
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
No water in bathroom. Waiting for my refund
Business response:
Dear Allie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
TERRIBLE
Business response:
Dear Yelena, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
I can’t find the right word to describe the sloppiness of this hotel. I checked in after midnight. I was exhausted after a very long flight so I crashed into the bed. I woke up to find hair in the couch and toothpaste marks in the sink which proves me that the room was not clean after the last guest checked out. I called the front desk to ask for another room but the I was told they were understaffed as only one person was assigned to clean 33 rooms. The front desk did ask me to come pick up cleaning supplies to clean the ro... read more
Business response:
Dear MARIE, We sincerely appreciate your feedback and apologize for not providing the impeccable accommodations you should have received and for any inconvenience this caused. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your visit is greatly appreciated. We value your patronage and hope to host you again in the future, providing you with a flawless experience that reflects our commitment to excellence.Sincerely,Hotel Management
I was very disappointed in the suite. Holes in door and furniture falling apart. The room was clean but was unfortunately not ready when we got there at 3. Couldn't get back to 9 and had to change at friends house.
Business response:
Dear Barry, Thank you for choosing us. Timely and impeccable service is a must; therefore, we apologize for the delay in getting your accommodations ready upon arrival. We have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Please feel free ... read more
Sticky bathroom floor and stains on the sheets and carpets. Unpleasant pet urine smell in hallway and cooking smells in room. Shower didn’t work, and we had to get ready for a wedding in my brother’s hotel room at the hotel we should’ve stayed in.
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Additionally, we are very sorry for the inconvenience caused by the non-functional shower. Thank you for bringing this to our attention, and we will ensure our concerned department addresses these issues to prevent future occurren... read more
Think twice Sadly I wouldn't recommend this hotel. It is very dirty, bugs everywhere, missing so many of the usual items like toilet paper, tissues, cups. Spoke with the manager and they have almost no staff. 2 housekeepers for the whole place. We were booked for 2 nights and left after 1 night.
Business response:
Dear James, We sincerely regret to learn that your expectations were not met during your recent stay, and we sincerely apologize for any inconvenience this may have caused. Please be assured that we will take the necessary measures to address and rectify the situation, thereby ensuring that such occurrences do not happen again in the future. We value your patronage and would be honored to have the chance to restore your faith in us as your trusted hotel of choice in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.