Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Dear John, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service we ... read more

Business response:

Dear Lily, Thank you for being our guest. It is glad that you were pleased with the exceptional service shown by one of our front desk team's associates. However, we want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. Also, you found cleanliness issues on getting a room is another sad thing tha... read more

Business response:

Dear Nicole, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We take our guest's feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Prasad, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with a fresh and clean environment. Therefore, We apologize for your disappointment with our breakfast and the cleanliness issues that compromise your stay. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to w... read more

Business response:

Dear Robert, Thank you for taking the time to share your feedback with us. We are sorry that your experience with us was not entirely positive. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We appreciate your feedback and look forward to the opportunity to serve you better.Sincerely,H... read more

Business response:

Dear Ronald, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for staying with us and sharing your review. While we are pleased that you loved the convenience of our location, we apologize for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns.... read more