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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property condition is very poor. Carpet in room was stained and dirty, laminate floor was dirty/ sticky, hair from former guest around bathroom, bathroom shower tile dirty/ stained, overall condition was very uncleanly needing serious updates and improvements
Business response:
Dear Jamie, Thank you for leaving these valuable comments regarding your time with us. Cleanliness and maintenance are top priorities for all our employees, and we do not take cleanliness issues lightly. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Safe travels.Sincerely,Hotel Management
Stove top was not cleaned, ceiling leaked though I was moved to another room. the stove in the alternate room was not clean either. In the first room the tub looked like there ws plaster around the drain. Again the "breakfast" was not nearly enough for all guests and it was noted that there were problems with deliveries of items. Again coffee pots were not kept full . Sadly I would not stay at an Extended Stay America again.
Business response:
Dear Mary, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Your specific feedback regarding the breakfast will help us improve the dining experience for all our guests, and we ... read more
Discouraged The staff was very nice. We checked in and was told that they had to hold a $100.00 security deposit on our credit card in case there was damage. Once to the room, I noticed, the inside shower curtain was orange stained at the bottom and the outer curtain had brown streaks down the inside of it. Lifted towels down and they were stained and one even had a long hair on it. I did not mention these things to any of the staff. We were very unhappy with the hotel, but we were close to our family’s home and were not tha... read more
Smells bad. People hanging out in the back begging for cigarettes. It reminded me of a rundown hotel.
Business response:
Dear Antoinette, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your impression. We are discussing your review with our team to ensure we always provide a satisfying accommodation for every guest. We hope you will give us another chance to host you again and redeem your confidence in us.Sincerely,Hotel Management
A real life roach motel We checked in on Friday afternoon to Room 345.There were some issues with the room that over time we discovered. first there was the issue of roaches. We went out to dinner and when we returned we discovered roaches in the bathroom.and the sleeping area eventually we killed 6 roaches. That evening my wife attempted to take a shower only to find that there was no cold water in the tub and the faucet was difficult to turn on and was constantly leaking very hot water. We we called the front desk we were ... read more
Business response:
Dear Thomas, Thank you for being our guest. Providing the best customer service to every guest who enters our gate is our priority, and we are sorry if this was not your case. Our team discusses your feedback to ensure they are improving their services. Everything we do aims at providing you with an excellent hotel experience. We hope to prove it to you on a future stay. Sincerely,Hotel Management
Not very clean. Dirty floor. Hairs on bed.
Business response:
Dear Guest, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. Thank you for sharing your valuable feedback as we continually strive to improve our guest experience. Sincerely,Hotel Management
Awful place. Nothing was clean. Staff was rude and NEVER at the front desk.
Business response:
Dear Jessica, We are sorry for your experience and the frustration you must have felt with the cleanliness issues that you found in your suite. Also, it is disappointing that our front desk staff member was unavailable during the time mentioned. Please allow us to recheck with our concerned team so this never happens again. Please give us another chance to prove that we have changed and take your comments seriously.Sincerely,Hotel Management
After we checked in we realized how bad this dirty room was, we ask for another room but apparently they were full. Before we left the place I tried to have my payment returned to me but what they said was you have to call expedia. What a Filthy/Dirty place. BAD BAD BAD BAD BAD BAD BAD , also just for record every hotel that we tried to get a room around there were booked.
Business response:
Dear david, Please accept our apologies for your allotted suite not being up to your expectations and for the frustration you experienced due to being unable to accommodate you in another room. We work hard to give our guests a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our h... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.