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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was dirty, it looked like they just finished fixing something in there but did not clean up after.
Business response:
Dear Ockeen, Thank you for the honest comments about your stay with us, and we sincerely apologize for the issues you encountered in the bathroom. We regret any housekeeping oversights in preparing your guest room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish... read more
The room had a certain smell the bed was squeaky the bathroom door was squeaky around the faucet in bathroom was dirty with black like mold around the faucet Nasty never again
Business response:
Dear Rosanna, Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. We take cleanliness and maintenance seriously, and we regret that we fell short of your expectations. Your feedback will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We understand your disappointment and hope for the opportunity to regain your trust in the future by providing a more enjoyable stay.Sincerely, Hotel Management
Nothing. The room was not equipped with things for kitchen and wasn’t work money
Business response:
Dear Shawna, Thank you for bringing this matter to our attention. We apologize for the inconvenience caused by the lack of kitchen amenities in your room and any discrepancy with the value for your money. Providing a comfortable and well-equipped stay is our priority, and we regret that we fell short of meeting your expectations. Your feedback is important, and we will review our amenities and pricing to ensure they align with our guests' needs and expectations. Please accept our sincerest apologies, and we appreciate your u... read more
Very dirty bathroom dirty sheets dirty and bugs everywhere
Business response:
Dear Karissa, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences du... read more
Everything was going great until i went to shower and there was no hot water. This is unacceptable. I didnt stay the night. I ended up going home.
Business response:
Dear jose, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The staff was rude upon checking in. The hotel was dirty and messy. No hot water and the hallway always smelled like trash
Business response:
Dear Jennifer, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Keep looking unless this is your last resort. $100 security deposit not disclosed until arrival. I would like to have known that prior to check in. Based on the condition of the place, they shouldnt even charge a security deposit. Everything is so old, stained & worn including the furniture, that if you stole or broke every thing in the room it still wouldnt cost $100. But its my fault, I should have read all of the reviews, and not just assumed it was decent because its $130 bucks a night, and it's an extended stay. Sheldon... read more
Business response:
Dear Shawna, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the unexpected security deposit. Your comments regarding the condition of the property are duly noted, and we are working diligently to address these concerns. We're glad to hear that Sheldon provided excellent service. Your input helps us improve, and we hope to have the opportunity to enhance your experience for your future stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.