Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Dear Eugenia, Thank you for taking the time to share about your stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Kenneth, We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the air conditioning, fridge, and TV. Your comfort is important to us, and we regret falling short of your expectations. Rest assured, we have taken note of your feedback and will address these concerns internally to ensure a more pleasant experience for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the ... read more

Business response:

Dear Ray, Thank you for choosing our hotel for your visit. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedi... read more

Business response:

Dear Mikaela, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management 

Business response:

Dear Dwayne, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you wi... read more

Business response:

Dear George, We apologize for the subpar conditions you encountered and for any inconvenience caused during your stay. Your experience does not reflect the standard we aim to provide, and we appreciate your feedback. It's disheartening to hear about the cleanliness issues and maintenance concerns you experienced. Rest assured, we will address these matters promptly to prevent any recurrence. We're grateful for your positive mention of Linda and will commend her for her excellent service. Your satisfaction is important to us,... read more