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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Guests slamming doors, smoke smell everywhere, and mice living under the bed. Otherwise quite enjoyable, loved the room layout.
Business response:
Dear Joshua, We appreciate you taking the time to write a review about your time with us. We are sorry for the difficulties you encountered and will work with our team for its improvement. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management
Rugs smelled dirty, like socks, furniture worn out, delaminating, fridge in room noisey. Room next to parking lot could hear people slamming car doors all night!
Business response:
Dear Dr. Roger, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We appreciate your feedback and will take it into consideration as we continue to improve our facilities. Thank you for your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Will not stay again. Hotel and room were very run down. I would not say it was dirty because it appears it was cleaned as well as possible, but halls and room were dark and very worn out.
Business response:
Dear Jeff, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. At the same time, we have noted your observations regarding the need to update and renovate and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your findings, and we hope to welcome you back soon for a better experience! Sincerely,Hotel Management
This Hotel was absolutely filthy! As soon as you enter in to the lobby, the floor was covered in dirt. As you walk back the hallway to the rooms on the first floor the odor that comes from the "trash room" smells like dumpster. The room was also filthy. Bathroom sink had mold/mildew around it. Lastly the bed sheets appeared to be unchanged as there was dirt, crumbs, and PUBIC HAIR. We reufused to stay under these conditions.
Business response:
Dear Matthew, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We hope you will reconsider a future stay, as we welcome the opportunity to regain your trust.Sincerely,Hotel Management
They refrigerator did not get cold in my room so I had to throw all my beverages away that was in my room noise from the third floor people sound like they was fighting
Business response:
Dear Marstarshia, Thank you for being our guest. We are sorry for not giving you a relaxed time. Our front desk team is available round the clock to help you. The refrigerator in your room was not functioning well, and we regret the inconvenience and frustration it might have caused you. Our maintenance team is already at work to fix it. We understand the difficulties with the noise concern you encountered, which impacted your time with us. Please let us change your experience to a seamless and memorable one on your next vis... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.