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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was a dump. Dirty carpets, broken furniture, broken refrigerator handle, broken closet shelf, questionable cleanliness in bathroom, extremely squeaky door, closet door replaced with curtain, broken light fixtures, missing bulbs, torn leather chair, one broken office chair to use at table, old dirty microwave.
Business response:
Dear Rachel, Thank you for sharing your concerns. We sincerely apologize for the condition of the room and the issues you encountered with the furniture and appliances. This does not reflect our standards, and we understand how disappointing this must have been. Please be assured that we are addressing these issues with our team to ensure improvements. We appreciate your feedback as it helps us enhance our services. We hope you will give us another opportunity to provide a more comfortable and enjoyable stay in the future.Si... read more
Nothing
Business response:
Dear Rachael, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We are especially sorry if you reported a problem and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality that we typically deliver.Sincerely,Hotel Management
Noise and disturbances from other rooms. Thin walls.
Business response:
Dear Christine, The situation you described regarding the noise disturbances you experienced is disappointing. We are sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope you will allow us to provide you with the flawless stay you deserve on a future visi... read more
Loud guests. Music blaring at all hours. People having loud arguments in rooms. Dirty room, nothing in kitchenette for use. Seriously considered leaving, if it hadn't been 3am
Business response:
Dear JOEL, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. Please know that our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to p... read more
Place needs a renovation ASAP
Business response:
Dear Franklin, Thank you for choosing us. We regret we did not meet your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Meanwhile, our maintenance and housekeeping team will keep the areas clean and up-to-date for the guest. Please allow us to regain your trust by revisiting us whenever you are in our city again. Sincerely,Hotel Management
No basic kitchen essentials. Floor was dirty and unswept. Blankets covered in pet dander and the other double bed had visible unwashed stains.trash bin in kitchen had trash in the liner. Bathroom was the only clean area.
Business response:
Dear Bethany, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.