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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely horrible I did not stay,. I checked out I checked in.. went to my room. As soon as I opened the door and looked around,, the room looked dirty.. I then looked down at the floor of my room.. and noticed ants were crawling on the floor, I immediately went to the front desk.. .. told them of what I saw and immediately checked out! Obviously I demanded a full refund since I did not stay in that dirty room with ants crawling on the floor.. MEAGHAN WAS the front fest attendant..I asked Meaghan to give me a full REFUND. ... read more
Business response:
Dear Barbara, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better i... read more
the property smelled horrible. The security door that needs a key card to get in was broken....so anyone could enter the hotel. The front desk person was friendly and nice.
Business response:
Dear sounia, thank you for being our guest and reviewing your experience at our hotel. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associate. However, we apologize for not living up to our commitment to clean and well-maintained accommodations during your stay. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management
Very outdated, everything in the room looks old From the walls to the floor just brown very depressing. Blankets are thin the smell in the hallway is musty. Not extra blanks not extra pillows.
Business response:
Dear Dierra, thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Furthermore, we agree that some areas within the hotel are beginning to show their age. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for s... read more
Not all that! I'm disappointed in there were no USB ports, you had to ask for pans, an upfront &100 deposit.
Business response:
Dear Suzanne, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Shitz Carlton We had 8 rooms for a business trip and each room was dirtier than the next. One of our guest walked to Walmart to get fresh sheets and pillow. There was mouse droppings in all our rooms. One of our guests had to have their room change as it was just unacceptable. One of our rooms had what we hoped was dog feces you in the hallway to her room. Our room had clumps of hair stuck in the bathtub . When she alerted the staff the didn’t seemed surprised and didn’t take care of it. The front desk was vacant more often ... read more
Business response:
Dear Amber, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
This is the worst hotel that I have ever stayed at!!! We had a major problem at 8 am but could not get anyone to come to ourvroom until 2 pm. Our sheets had the dried remains og BUGS!!! When wexwent down for the included breakfast there was coffee...2 muffins and dried out OLD packs of oatmeal and 6 granola bars! Yuk! Our firstvroom was DIRTY with a very sticky floor. Broken shelf in closet. Only 2 out of 5 lights worked in the room. Some of the lights didnt even have covers!! I complained so they moved us out of there. An h... read more
Business response:
Dear Linda, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We are sorry we could not resolve these issues while you were still with us and that you had to leave sooner than anticipated. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the... read more
I called about two hours before our arrival to ask if they could accommodate a one hour early arrival. They said they could not and this caused us great inconvenience. We also advised there were two lights out in our room. They said they would fix it but they didn’t. Upon checking out they said they were out of light bulbs. This should never occur with a major hotel chain.
Business response:
Dear Stephen, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We also apologize for the maintenance issue in your suite and regret not being able to resolve this while you were still here with us. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
The toilet seat was up, to imply the toilet was cleaned only to see remainders of one's bowel movement in the bowl!
Business response:
Dear claudia, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.