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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager of the hotel refused to honor my reservation and lied when asked about it. She never told my husband and I that even though she refused to honor the reservation, we would be charged for the room. It is absolutely impossible to reach a live person at hotels.com to file a complaint.
It was the worst room that I have seen, the lamps were missing the switch, shower curtain was ripped off the wall, the floor looked disgusting and many more. We checked in, went to see the room and left. Do not recommend!
Business response:
Dear Ciprian, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Filthy and disgusting The room was absolutely filthy. It was not vacuumed, there was mold on the bathroom sink, urine on the toilet seat, food crumbs all over the kitchen, other peoples hair all over the toilet and sink. I could go on and on. It was the most filthy and disgusting place I’ve ever stayed in in my entire life.
Business response:
Dear Susan, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an ... read more
I didn’t like anything. Everything was dirty. Won’t stay here and don’t recommend to anyone not worth the money
Business response:
Dear Meagan, thank you for your feedback. It is disappointing that you could not provide us with a better rating. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff mem... read more
Tried to charge me twice, room was dirty
Business response:
Dear John, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please don’t hesitate to contact the hotel for any further queries. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The hotel was in a nice area, and looked well maintained. At check-in, the woman at the front desk was stressed looked like they were understaffed. That was the only time someone was at the desk of the 3 nights we were there. The items that were to come with the room (dishes, silverware, pots, etc) were not there and when asked, still did not receive them. As for cleanliness, we had clean sheets and towels, and the bathroom was clean, however the main room was dirty. I cleaned the kitchen area before using anything because i... read more
Business response:
Dear Rosemarie, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
The receptionist was rude, the room and hallway smell like cigarettes, the place looks run down. Do Not Stay here!!
Business response:
Dear Marian, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We do not take these concerns lightly; hence your feedback is being reviewed and discussed with the front desk and housekeeping team members to see what went wrong. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Do not stay here! It is dingy and being used as section 8 housing.
Business response:
Dear Tracey, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.