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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Know what you’re getting into Bed sheets appeared to be fresh, but the mattress smelled like urine and when I climbed in bed, my backside was immediately damp. There was a large water puddle on the kitchen floor, either from the fridge or a leak from the ceiling. No toilet paper and no shampoo. I’ve spent several nights at this location and sadly, this is typical for the room conditions.
Business response:
Michael, thank you for choosing to stay with us again. We are sorry for the cleanliness issues you experienced while here and will share your concern with the housekeeping associates to ensure a better experience going forward. Toiletries are available at the front desk and are complimentary. We will remind our staff to be more diligent going forward. Thank you again, and we hope you will reconsider and give us a chance to make it up to you in the future. Sincerely, Hotel Management
A room with a bed. The building was old but tidy. The bed was not comfortable. We had to stay there longer than 5 days in order to get the sheets or towels changed. The workers were all pleasant. They should say free breakfast. (Pastry &juice) Would I stay there again- maybe.
Business response:
Thank you for reviewing our hotel. We are glad you appreciated our cleanliness and friendly staff. However, we are sorry for your disappointment with the bed. Your constructive comments are much appreciated as it helps us understand the expectations of our guests better. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
The first room we were given was completely infested with cockroaches. We did not realize this when we checked in but after we returned from dinner when the lights were turned off and we re-entered the room there were cockroaches on the walls on the ceiling on the kitchen floor in the bathroom on and under the counters. The Wi-Fi was so slow has to be completely useless. As an up charge they offer a faster Internet, 3x as fast; even that would have been useless and very costly. We were assigned another room which appeared to... read more
Business response:
Michael, thank you for choosing our hotel for your stay. We are sorry for the situation you described of the room initially allocated to you. We also apologize for your disappointment with your second room and the speed of our Wi-Fi. We have made a note of your constructive comments and are taking appropriate steps to improve our future guest experience. Thank you again, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Disappointed The room had a funny smell and the floor was a little sticky and the front of the refrigerator was all rusted - disappointing
Business response:
David, thank you for staying at our hotel and for taking the time to post a review. We are sorry for the odor and maintenance issues you encountered in your room. We have requested appropriate members of our team to look into these problems and resolve them immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
I am staying in the hotel for 4 days and the microwave was ordered because it is not valid and there is its staff, its name is Nesreen is not welcome and is very helpful and the hotel is not clean and the staff is not good with customers السلام عليكم انني ساكن في الفندق ٤ ايام و تم طلب المايكرويف لانه غير صالح و هناك موظفه اسمها نسرين هي غير مرحب و غير خدومه جداً و الفندق غير نظيف و الموظفين غير جيدين مع الزبائن لا ننصح بهذا التعامل من فندق عريق
Crumbs in the microwave, hair in the tub drain, white splatters on the bathroom wall, lower third of the bathroom mirror with splash and spittle marks, toilet paper holder falling out of the wall, dirt along the baseboards.
Business response:
Rosemary, thank you for being our guest. We are sorry that you had housekeeping service issues in your room. Please be assured your concerns have been communicated to our housekeeping staff to ensure this is not repeated going forward. Thank you once more for your feedback, and we hope to see you again on your next visit to our area. Sincerely, Hotel Management
Staff was very lazy. When I checked out at 0700 AM in the morning. Staff was not at the front desk. I waited several minutes and asked very loudly. No one responded. I had to go to outside and call the front desk. I asked the staff to print a copy of the receipt. She refused to do it. She said I can find it in my email. I never did. The staff was in the back office the whole time
Business response:
Luke, thank you for evaluating your recent stay. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We do appreciate your concerns, and we have taken note of it. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.